It was a long wait being on the wait list for warranty paint but worth it. Everyone was super friendly from the front desk girls and Ray ****. Kudos to all and my car is perfect! Thanks to all!
10/31/2023
Ruth G. VERIFIED CUSTOMER
Didn’t have an appointment - a warning light came on. John was courteous and helpful. My problem was remedied, a simple fix.
My only negative was the amount of time I had to wait. Not John’s fault.
10/31/2023
Mark M. VERIFIED CUSTOMER
Denise was very personable and professional. I will recommend my friends with Toyotas to come see you and your crew at Norm Reeves Toyota. My 2005 Highlander feels new.
10/31/2023
Jonathan G. VERIFIED CUSTOMER
Good customer service and communication. Today was my second time dealing with John Bautista. John makes it easy and hassle free. Prompt and accurate with the estimated time for service. Definitely a good member to the team and staff at the service department. Thank you!
10/31/2023
Diana A. VERIFIED CUSTOMER
John was patient and Knowledgeable. I had several questions; he answered them thoroughly and calmly. Pls recognize john’s professionalism by both words and $$. Thx for asking. Diana A
10/31/2023
Hyothoson V. VERIFIED CUSTOMER
Let your team keep up with their welcoming approaches.
10/31/2023
Randal J. VERIFIED CUSTOMER
Denise listened to my concerns about having to replace my transmission at 111,000 miles and consulted with her supervisor in order to get me a discount on the service. She is very friendly and attentive.
10/31/2023
Brandt W. VERIFIED CUSTOMER
One negative. Service took extra 45 more than expected
10/31/2023
Paula P. VERIFIED CUSTOMER
Q was very helpful and professional
10/30/2023
Reza R. VERIFIED CUSTOMER
Luis is great
10/30/2023
Mohammad A. VERIFIED CUSTOMER
They were late to checked in. Didn't complete the check on time, asked me to go back again.
10/30/2023
Richard W. VERIFIED CUSTOMER
3 hrs is too long for service.
10/29/2023
Ryan G. VERIFIED CUSTOMER
Rosalina was very kind and made my experience smooth, the staff seem efficient and professional, I had no issues getting serviced here, I’ll be back next time!
10/29/2023
Michele F. VERIFIED CUSTOMER
Car is working well now. What a difference! Thanks. Thanks for explaining confusing aspects of your computer system and Toyota's processes. Also for additional items that need repair, evaluating urgency, and providing cost estimate.
10/29/2023
Susanna C. VERIFIED CUSTOMER
Good service
10/29/2023
Travis R. VERIFIED CUSTOMER
Had an 8:15 AM appointment for a 60,000 mile service. Expected to be there a few hours, as I have no other means of transportation, so I waited at the dealership. Ended up needing new front and rear brakes which I approved. I spent 7 hours at the dealership today. Did not get checked on once, no status updates until I had to go find my service member myself. For the $1000+ and the 7 hours at the dealership I’d expect the car to be in good shape. Once I left the dealership and got on the freeway, my alignment is way off. I will likely not be bringing my car back to this dealership. I understand this is not Q Holts fault, but as a dealership I expected better.
10/29/2023
Marc R. VERIFIED CUSTOMER
i arrived on time, 9am, was not helped until almost 9:40. no one told me the wait to be served was going to be so long, no one offered coffee. i was told at 9:30 the service dept was short staffed - but only after i spoke up with a complaint. regardless of the wait, the staff should have informed all of us of the situation. i bought my car here 18 years ago. you are the only place my car has been serviced. i will likely buy my next car from you. better attention to the wait time is due. and coffee.
10/29/2023
Steven F. VERIFIED CUSTOMER
Thanks for taking care of everything today. A pleasure to be a customer.