Service was what I was expecting: thorough, complete and all about the truck. Everything went well, facility was comfortable and clean, staff friendly and communicative. Well explained.
Only thing I would offer is that it took 1 hour and 50 minutes vice the advertised time of 1 - 1 half hour.
5/17/2026
Bryan M. VERIFIED CUSTOMER
Karina was excellent.
5/17/2026
Joe J. VERIFIED CUSTOMER
Fix the long way before you have to get into the service department, especially when you have appointment.
5/17/2026
Tony O. VERIFIED CUSTOMER
Robert was great and professional!
5/17/2026
Tyler J. VERIFIED CUSTOMER
Shuttle Service should be switched to uber/lyft for customers. Been to other toyota locations and they use uber/lyft. I waited over 1 hour after I was notified that my car was ready for picked up. Shuttle service took a really long time.
5/17/2026
Patricia G. VERIFIED CUSTOMER
Robert Was very kind and efficient! Thank you
5/16/2026
Christopher L. VERIFIED CUSTOMER
Robert, was great!!! He did not lie to me, and goes along way with me , lm just an old man who doesn’t understand all that goes into the warranty, he does! Thank you Robert I’ll look for you the next time I’m in San Diego!
5/16/2026
Will B. VERIFIED CUSTOMER
Prompt and efficient!
5/16/2026
Alina B. VERIFIED CUSTOMER
John B is amazing every single time. When I arrived, John B was at lunch so I was assigned another service rep for check in. I waited in my vehicle for 18 minutes before being checked in. Every person who pulled up after me was checked in before me because they were assigned a different service rep. I was the only person sitting in my vehicle. I thought they forgot about me so I asked someone passing by. He checked in with my service rep and said that he was helping another customer. The service rep finished helping that customer, walked outside and began inspecting under the hood of a truck (no customer waiting) parked next to me. He did this for several minutes and then decided to wait on me. This was by far the worst experience I’ve had at Toyota Mission Valley. The person who checked me in has no business working in customer service.
5/16/2026
Yukiko B. VERIFIED CUSTOMER
He was friendly and nice except he didn’t applied 15 percent discount from Costco, saying use it next time I need a few other things cost more???
5/16/2026
Brian C. VERIFIED CUSTOMER
Good customer service.
5/16/2026
Marla B. VERIFIED CUSTOMER
Excellent service
5/16/2026
Hena S. VERIFIED CUSTOMER
Q, thank you for your kind and calm disposition. Although, there was a rough start and the other employee was extremely disrespectful and rude, I can not commed you enough on your customer service skills.
You handled everything with professionalism and kindness. You were able to bring me back to center despite the hiccup. You made sure my concerns were addressed and resolved in a prompt manner.
Respect and professional communication goes a long way, and you my friend, excelled in both.
Thank you, sincerely.
5/16/2026
Cassandra V. VERIFIED CUSTOMER
Four hours for an oil change with appointment
5/16/2026
David B. VERIFIED CUSTOMER
Karina is very helpful n took care all of our concerns as she know we are going on a long road n addresses all our needs. She is a super star wen it comes to service. Juz live the Toyota crew n service crews.
5/15/2026
Dmitrii R. VERIFIED CUSTOMER
Jessica Herrerias was great to work with. Everything was smooth, communication was clear, and the service was done faster than I expected. She explained everything and made the whole process easy and stress-free. Really appreciate the help great experience overall.
5/15/2026
Robert W. VERIFIED CUSTOMER
Drop off and pick up were fast.
5/15/2026
Kim A. VERIFIED CUSTOMER
Denise did a great job. She was very informative, knowledgeable Anne courteous. Kept me up date on progress and recommendations. Thanks very much! The whole team was great. Joseph was very nice when I came in.
5/15/2026
Nikki N. VERIFIED CUSTOMER
I had an excellent experience with Q Holt. He did a really great job explaining to me the status of my car and any of additional services I needed. Q Holt did a great job.
5/15/2026
Zaira R. VERIFIED CUSTOMER
Had an appointment at 9:15am. Took my 2025 4runner for maintenance and to check squeaky breaks again. Brake parts have already been replaced 2 months. I got a text from advisor that vehicle was ready at 4:45pm , got there at around 5:10pm. Advisor had already left when I picked up my vehicle. Only received repair notes but nothing was explained about my brakes except for a note that states that a case was opened and is under investigation. No follow up guidance or further information on the next steps given. Not very gold star service.