When I arrived was told it would be 2 hours. It was 3.5 hours. It would have been nice if at 2 hours John would have told me it was going to take longer. I would have taken a shuttle. I had to keep checking every 30 minutes.
John was professional and nice but not great with estimated time to wait. I had my small dog with me and she was getting ansíe in waiting so long
4/12/2026
Brian M. VERIFIED CUSTOMER
Q is a great guy
4/12/2026
Steve S. VERIFIED CUSTOMER
Q is always polite, courteous, and professional. We trust his advice and appreciate his candor. Great experience.
4/12/2026
Carlos Jesus. VERIFIED CUSTOMER
JOHN is a great service advisor and he was very knowledgeable and explained everything thoroughly also great communication skills I would highly recommend him
4/12/2026
Stephania M. VERIFIED CUSTOMER
N/a
4/12/2026
Chase H. VERIFIED CUSTOMER
The check in agent attempted to sneak in extra services into my scheduled basic maintenance.I had to catch it and ask strictly for the maintenance and my alarm removal. I still got a higher priced maintenance than I originally signed up for without asking for it.
4/12/2026
Prencella T. VERIFIED CUSTOMER
Karina was very helpful and kept me informed about my vehicle and the services provided today! Services provided by the maintenance staff were also superb. I'll be coming back to this dealer in the future.
4/12/2026
Richard S. VERIFIED CUSTOMER
I had an appointment and still had to wait almost 40 minutes before it even went in. I even came 15 early. Maybe it was one of those super busy days.
4/12/2026
Kelcey M. VERIFIED CUSTOMER
Took 25 minutes to get an advisor, had to ask multiple times, another advisor ended up helping me, it took them less than a minute to get the information into their tablet.
4/12/2026
Rose R. VERIFIED CUSTOMER
He’s nice and explained everything clearly to me what needed to be done to my car..
4/12/2026
Jeff H. VERIFIED CUSTOMER
Great professional job, very satisfied with the service team members at that dealership location.
4/12/2026
Shawna P. VERIFIED CUSTOMER
Waiting over 3 hrs wasn’t cool especially when I was told 2 hrs. I had to pay a fee for a cancelled appointment because of it. Annoying
4/12/2026
Christopher Marshall. VERIFIED CUSTOMER
Rosalina was great, even getting me a ride to my event after I checked in. My concern is not at all with her and more with the wait time to drop off my vehicle. I arrived at 0910 for a 0915 appointment and didn’t even get to the service bay until 1015. Cars were just lined up going nowhere. Seems like more appointments were booked than the facility could handle. Thank for allowing me to provide feedback. Rosalina was very accommodating once we were able to interact.
4/12/2026
Nam N. VERIFIED CUSTOMER
Your sales or customer representative (john), didnt inform me of the cost of my maintenance when he first talked to me. He just handed me the tablet and told me to sign. I had believed that the maintenance was still covered as the scheduled appointment said it was $0 when I booked the appointment. If I knew the cost I would've never came and wasted 3 hours for sometime oil change, tire rotation, and air filter.
4/12/2026
Anthony Z. VERIFIED CUSTOMER
John was great. Attentive, understanding, and followed through. Wonderful experience
4/12/2026
Alma F. VERIFIED CUSTOMER
Rosalina was amazing, she explain very well about the service my car need. Kudos to her!
4/12/2026
Carmen R. VERIFIED CUSTOMER
Karina was helpful in answering my questions
4/11/2026
Samantha R. VERIFIED CUSTOMER
I shared the issue with Robert and he immediately was on a way to fix the situation with the least amount of trouble for me. All the folks do a great job at this dealership and Robert stands out as an exceptional representative of Toyota. Thank you.