Worse services i ever had at this dealer. When I come up, he didn't show up so I called the manager for help. That was still happened when my car finished. He disappeared at his desk until I called someone for help.
4/16/2026
Anna S. VERIFIED CUSTOMER
John was consistently professional, caring, and efficient. I'm glad he's been my service advisor for the third or fourth time now.
4/16/2026
Susan J. VERIFIED CUSTOMER
Always a job well done! Q is simply the best. Amazing service.
4/15/2026
Dan D. VERIFIED CUSTOMER
Thank you. Great service!
4/15/2026
Leslie M. VERIFIED CUSTOMER
Angelo is kind, friendly, and communicative. Great employee! Give him a raise!
4/15/2026
Janina J. VERIFIED CUSTOMER
Amazing staff and follow through!
4/15/2026
William B. VERIFIED CUSTOMER
Outstanding service. Robert Farr has excellent customer service.
4/15/2026
Miriam Francisca. VERIFIED CUSTOMER
Friendly, courteous and fast service.
4/15/2026
Janel B. VERIFIED CUSTOMER
John Bautista was great! Hes a gem!
4/15/2026
Rex H. VERIFIED CUSTOMER
Joshua is super friendly. It was a pleasure working with him.
4/15/2026
Igor P. VERIFIED CUSTOMER
well, what I can say Karina is a role model as a service representative: shi is detailed oriented, knowledgeable, kind as a person and not pushy. I have been a Toyota client for almost 30 years (since Rose Toyota????) and I can say that Karina is the best I have been contacting.
On the other side, after an oil change I had to return to the dilership and comply about some oil drips/marks I noticed on my garage floor. After car inspection in the dealarship it was found that some old oil was splashed around during the oil change, but it has not be wiped out from the pan. I had a similar experience with my other carr a few years ago. This is no good! I do not know why Norm Reeves has the lowest rating on Yelp (3.5 of 5). Some small attention for details could make big differences.It requires some attention from the management.
Agsin, thsnks to Karina I will still return back for services at Norm Reeves, but I will closely whatch the service jobs. Cheers, _igor
4/14/2026
Mike D. VERIFIED CUSTOMER
Q helped make my experience with the service department go smoothly.
4/14/2026
Rebecca S. VERIFIED CUSTOMER
From the start it was a horrible experience. I used your website to reschedule my appointment, but the app never scheduled it. I got the confirmation text, but when I called in, your staff had to fit me in. And I wished they never did. I came 15 minutes early for an appointment. But ended up waiting over an hour in my car. This was not only due to the line, but your service member "checked" us in and then I proceeded to wait the majority of an hour for another service member to notice they never checked us in. Come four o'clock, I get a call from service, at this point I had arrived at 10:30 am, to be told my car wasn't worked on because even after two service members checked me I, no one wrote down my expected service. Come 4:50, I get to check out and my third service member does not apologize or offer to make any thing right. But they also were handed me at the last moment, so they could not have known. The only timely thing I got from you guys was a text to buy my car. Which I have told everyone I know to not even bother with your location if they even wanted to. Worst day of service humanly possible aside from a time I had my engine explode due to mechanics leaving tubes unfastened.
4/14/2026
Sandra S. VERIFIED CUSTOMER
Q is the best! Always great!
4/14/2026
April D. VERIFIED CUSTOMER
Karina was absolutely amazing and handled my situation well. I have a breathalyzer in my car and she did not make me feel uncomfortable about it or make any comments. She was able to move me through the line to the front to get my in and out. She also came and checked on me at the end, fast, simple and easy.
4/13/2026
Giuseppe V. VERIFIED CUSTOMER
They forced me to put their own Toyota battery in it or I wouldn’t pass the safety recall and give me the certificate for it when I already had the correct battery in there
4/13/2026
Kevin J. VERIFIED CUSTOMER
Did the job much faster than estimated. Notified me about tire issues.