Norm Reeves Toyota of San Diego Auto Repair Service

Thank you for the great service

I would like a manager to call me regarding the service I received. I reached previously to Larry on Wednesday and have not received a call back.

Why am I receiving my primary inspection report the day after I picked up my car? This has happened twice with different advisors.

Mr. Holt was thorough in his question regarding my concerns and as always, service was done in a timely manner to my satisfaction.

The service at Toyota was very satisfactory, no complaints.

He is the best service advisor that I have had there.

Expert service

Rosalind researched options for me when I was looking to replace my tires, and showed me some options including the discount deal running this month.

I was told my car was recommended a bunch of additional services. I respectfully denied the additional services. Then I asked if my vehicle was ready. It took 24 minutes for a response on whether my vehicle was ready. To which John, finally responded with yes. Then I showed up 15 minutes after he said the vehicle was ready. I then waited in your lobby for almost 30mins. I saw my vehicle pull up 15 mins after I showed up. I waited and additional 15 minutes before I finally went up to John and asked if it was ready. It makes zero sense to me how a simple service work order takes almost 45+minutes to finalize. AFTER telling the customer their vehicle is ready. I understand if it took a few minutes to get the paperwork ready after I showed up. But he had 15 mins in between when he told me it was ready and when I showed up. Then almost 30 mins of me waiting in the lobby. The wait time was ridiculous. Also the service was incredibly slow. No "sorry that so long" of anything like that. I was told my service would take around 2-3 hours. Which for a quick oil change, fluid check, tire rotation, and undercarriage inspection is very reasonable. But my vehicle took almost 4.5 hours. I was very disappointed with the service here and I was planning on buying a new vehicle from this dealership. But this experience has made me weary of coming back.

Q did a great job helping get things moving and push things efficiently. He's a great asset to your team!

Thank you for taking my car in even though I arrived 12 minutes after my scheduled appointment. Thank you Denise and other service members for your diligence and attention to detail.

I would have liked a service associate to talk with me in person when more work had to be done. Just getting an approval request text didn’t get questions answered.

Communication on what service I was receiving was really bad. I have a Toyota care plan, I believe the 30k mile service was done but I’m not sure because something I know is included here tried charging me to do. My questions weren’t clearly answer either.

Thank you for good job

Q is always great i guiding me the process.

Thay did not put all the parts back

Great customer service

Very professional and fast service in and out in one hour

Q Holt motivation are the policy to encourage customers to come back to Norm Reeves Toyota.Q Holt attitudes in terms to approach customers are always professional, that's they way business will grow.

Robert Farr support has been outstanding