I left my car at the shop for about seven hours, costing me $50 in Uber fees. A new part was required and ordered—but the ordered part was not the correct part. I will now need to spend a vacation day morning to have the correct part installed, because I am driving long distance that very day and need cruise control, which I consider to be a safety feature.
5/1/2026
Margaret L. VERIFIED CUSTOMER
Pleasant, knowledgeable.
I was very impressed with your greeter, the young man with the braces. He was personal, at ease, and most hospitable.
5/1/2026
Cesar H. VERIFIED CUSTOMER
Best service from John, much appreciated!!!
5/1/2026
Rosa S. VERIFIED CUSTOMER
Q is the best of you consultants. I drive from imperial valley just so he can service. The day he retires we will retire our Toyota’s.
5/1/2026
Angelica I. VERIFIED CUSTOMER
Quality customer service
5/1/2026
Jerald E. VERIFIED CUSTOMER
Joshua was friendly and welcoming on our interaction. And also gave me good prices for the maintenance that’s was being done.
5/1/2026
Visal M. VERIFIED CUSTOMER
The best
5/1/2026
Clifford C. VERIFIED CUSTOMER
John has a great attitude.
He was very helpful with my billing.
5/1/2026
Li M. VERIFIED CUSTOMER
Robert is very nice, and responds very fast, offered professional and detailed advice and service. I appreciate it, and100% recommend others come to here.
5/1/2026
Mary S. VERIFIED CUSTOMER
I always look forward to my visit with her
She is always attentive to my concerns and needs
5/1/2026
Pamela E. VERIFIED CUSTOMER
I called Denise at 3 pm to ask about the car. She said it would be done by 4 and I would get a call and she would have the shuttle pick me up. At 4:10 I received a nonsensical voicemail from Toyota that had nothing to do with my car. I called Denise several times. No answer. There was no answer from the operator. I was simply hung up on. I finally called sales who connected me someone who helped me. Eventually I was told my car was ready, they would send an Uber, and I collected my car. It was a frustrating end to the day. You are conveniently located but the ball got dropped today.
5/1/2026
Linda L. VERIFIED CUSTOMER
The tire rotation was being charged. I bought the tires onNormreese Toyota.
5/1/2026
Robert B. VERIFIED CUSTOMER
I tried to contact through the message conversation after my service, but was ignored. I paid over $200 for a diagnostic test for a power steering issue causing whining that is quite loud when driving the truck. I was told that the mechanic did the diagnostic and found everything to be fine, but immediately upon leaving the dealership, the whining is present as ever. I am not sure how this could be possible if a thorough job was done. I would either like a refund for the inaccurate diagnosis, or the problem fixed. Thank you.
5/1/2026
Patricia M. VERIFIED CUSTOMER
Appointment was scheduled for 8:15am. Showed up at 8:05am and there was a line of cars. Waited for 40 minutes when FINALLY my advisor Richard came walking out. Every other car around me was already being taken care of but Richard took his sweet time. Told him I how long I had been waiting and my appointment was almost and hour ago and his response was “yeah Saturdays are busy”. I DIDN’T schedule 100 people for service on Saturday morning Richard did I? I have an idea, maybe don’t take that many appointments if your service department and advisors can’t handle it. Moving quickly and efficiently is definitely not a priority here. Richard was unpleasant and clearly hated his job. Also couldn’t answer why the website was showing I was due for a service after entering my VIN and that service wasn’t actually needed per Richard. Awful experience all around. Will not be back.
5/1/2026
Reyna C. VERIFIED CUSTOMER
Great service as always.
4/30/2026
Jo Ann. VERIFIED CUSTOMER
I waited for 2 hours for my LOF to be done. It was not completed by this time. I needed to leave and asked Rosalina to let me know when my car was ready. She sent me a text 4 hours later, but at that point I could no longer pick it up. I came back the next morning. It would have better if she had let me know earlier that they were behind schedule. When I was inconvenienced by having to come back there was no service recovery/ compensation for my time.
4/30/2026
Maria Ann. VERIFIED CUSTOMER
The mechanic came across very caring and made me feel like at ease about my rav4 I love so much