This is the first time in 10 years I can remember working with Rosalina. She was very thorough and made sure all of my concerns were addressed. I appreciated her attention to detail, willingness to listen and communication. I will definitely schedule with her again, if possible.
6/12/2026
Ernestine D. VERIFIED CUSTOMER
Jessica was very professional courteous nice and seems to have a very good spirit you have a good employee in her
6/12/2026
Marina L. VERIFIED CUSTOMER
Excellent
6/12/2026
Farron E. VERIFIED CUSTOMER
Great service
6/11/2026
'Ge M. VERIFIED CUSTOMER
I was informed that my 2015 Toyota sienna needs a new radiator and hoses. I did not get any pictures of the cracked radiator. I was not informed if the radiator is only cracked or if it’s leaking. I want to know if my radiator is actively leaking coolant becauseI never saw any leak when I parked. I’ve also checked the coolant level and it is not low at all. The van is also not overheating. I like to bring back the van to get a picture of their diagnose of the crack radiator without being charged for a diagnostic check.
6/11/2026
Bright Opportunity. VERIFIED CUSTOMER
No comments.
6/11/2026
Walton E. VERIFIED CUSTOMER
Thank you for this perfect job to continue like this.
6/11/2026
Mindy M. VERIFIED CUSTOMER
Robert was professional and kind.
6/11/2026
Maria M. VERIFIED CUSTOMER
Everything was perfect
6/11/2026
Lawrence W. VERIFIED CUSTOMER
Prices are too high. Please consider how you can make the service and parts more affordable.
6/11/2026
Clare H. VERIFIED CUSTOMER
My appointment was at 8am. I waited to get checked in for my appointment until 8:55am before someone helped me… meanwhile cars who got there after me were being helped and leaving. I asked someone and said that cars were being helped who got here after me and the guy said it didn’t matter because we have different service advisors assigned to us. When I was finally helped the service advisor said he was stuck on a phone call with a warranty company for 45min. If that is the case, then someone else should be able to help customers waiting. This is the second time this has happened to me. Last appointment I waited about 45min before being checked in. I was late to work because of this. There has got to be a better system for checking cars in, when I was just trying to drop my car off and would pick it up later that day when it was ready. It feels inconsiderate of customers time and I do not see the point of having an appointment if I am waiting nearly an hour just to check my car in, not even for the service to be complete.
6/11/2026
Etienne D. VERIFIED CUSTOMER
The job was well done. The mechanic is very nice and the service advisor is very kind.
6/10/2026
Stephen K. VERIFIED CUSTOMER
Jessica was so kind, polite, and helpful. She did such a nice job of explaining the situation with our Sienna. The technician did a great job too in figuring out what was causing a grinding sound in our car.
Thank you to both of your employees for their great job with the car and us.
6/10/2026
Bruce F. VERIFIED CUSTOMER
Jessica H. did a great job. I’m sure it was a little more taxing than normal. Call center though fell short and I’ve already called in about that.
The two men at the surface entrance at 7:05 AM. We’re helpful and very courteous and made things a lot easier.
6/10/2026
Susan P. VERIFIED CUSTOMER
Q is great!
6/10/2026
Dagne T. VERIFIED CUSTOMER
Excellent customer handling and service. Besides professional support and advice is appreciated
6/10/2026
Marcia M. VERIFIED CUSTOMER
It took longer than exoected.
6/10/2026
Katie W. VERIFIED CUSTOMER
Super long wait to be checked in with an appointment. My appointment was 9:15 I didn’t get helped until 9:35
6/10/2026
Gersun S. VERIFIED CUSTOMER
John Bautista is the epitome of a star employee. He does his job with ease and passion, always has a smile on his face that is contagious and makes you feel right at home. Norm Reeves Toyota would not be the same without John!
6/10/2026
Adriana P. VERIFIED CUSTOMER
Excellent customer service. Great communicating timelines and quick delivery.