Norm Reeves Toyota of San Diego Auto Repair Service

Can someone please call me? My number is ****-****-xxxx

Everything was smooth

Robert is the real goat! He provides clear communication, no pressure and listens to my car needs than just closing a deal. He was able to accommodate me with a fair pricing and is friendly throughout the purchase process. He gives outstanding service, shout outs to Robert, thank you!

THANK YOU, JOHN!! I originally went to Maverick Toyota (closer to my house). I was instantly harassed by the tire guy saying I needed new tires. I just bought tires 16,000 miles ago so it seemed odd, nonetheless I drive my children around so if I needed new tires, then I would buy them. Well then I realized michelin warranties the tires I bought for 55k miles so I wanted to initiate the claim. The tire guy and my service person at Maverick originally said I didn’t buy new tires. Once I produced the tire receipt, they magically found the record. The tire guy, Morris, seemed disappointed and let me know the warranty is void unless I got my recommended alignments and rotations. Almost like he was hoping I hadn’t. I did. After correcting Maverick on their math, they put in the claim. I had used 29% of my tire warranty therefore was entitled to 71% credit towards replacement. The original offer per my service person was I pay 60% warranty covers 40%. Then it switched to me paying 40% them paying 60%. Additionally, I’d need another alignment done. Mine was “bad” and “must be the roads” since I just had it done in November. I was told that to unusual treadwear, I wouldn’t get the full warranty coverage. I just had bad vibes and terrible service so I decided to pick my car up and take it to Norm Reeves. I bought my car at Norm R. And I get my major work done there. I’ve always felt like I’ve had honest service and good service people. I explained everything to John and he asked if he could run another inspection. I was okay with being charged for new tires and alignment as safety is my priority. However, after running the inspection, it was found my car didn’t need tires or alignment, or any of the other 2k+ worth of work recommended by Maverick. My husband and I are both Toyota drivers and John just earned two loyal customers to Norm Reeves. Although Maverick is closer and more convenient, The honesty and customer care at Norm Reeves sets it apart. Thank you so very much for putting my mind at ease and making me feel like I’m not just an idiot customer that should be taken advantage of.

Very nice and helpful!

Great service from Robert

Excellent service from Karina!

We were so thrilled with the awesome service we got from Denise Lopez and the service maintenance crew. Denise is just amazing - always professional, super kind, and pays attention to every little detail. She makes everything easy to understand and takes the stress out of the whole service process. And let me tell you, the service maintenance team rocks! They make sure everything is done right. We really value how consistent and dedicated Denise and the team are. Because of their top-notch customer service, we actually look forward to dealing with them and really hope Denise continues to be our go-to service advisor. I'd totally recommend them to anyone!

Very nice work on time. Took care of the work and made it easy for me to drive a car while car in the shop one happy customer ????

Very satisfied. All staff was friendly and to answer questions about my service.

I like the service his providing to me, he is a kind person the way he does his work is great ????????????????

I came in to get my trunk door fixed

waited long. “definitely not longer than 2 (hours)” wasn’t the case. * i did have an appointment *

After I signed the paperwork, took my keys and went to the truck, I discovered the following. 1. Rear seat was up with the battery compartment off. 2. Upon attempting to start the vehicle, I observed the truck was left in SERVICE mode.

I trust the service provided by the Norm Reeves employees.

Q Holt one of the best mechanical advisor,so I prefer to choice him because he knows what is the best customer will satisfied, and I do, its the pruce is the guarantee quality.

Robert is great!

I had an outstanding service experience thanks to Rosalina Canez. From the moment I arrived, she was professional, welcoming, and extremely knowledgeable. She kept me updated throughout the entire process, explained everything clearly, and made sure I felt confident and taken care of. What really stood out was her attention to detail and how much she genuinely cared about providing excellent customer service. She made the whole experience smooth, stress-free, and efficient. It’s rare to come across someone who is this reliable and consistent. Rosalina is an absolute asset to this dealership/service department, and I truly believe she deserves recognition for the way she represents the company. If I could request her every time, I would. She deserves a raise and/or promotion without question. Thank you again, Rosalina, for going above and beyond!

Karina’s customer service was EXCELLENT. She was very patient with me and answered all of my questions in a cordial and knowledgeable manner. Thank you for all of your help today, Karina!

John was very nice and followed up, explaining the entire service being done on my car. Shuttle driver was also very nice!