Norm Reeves Toyota of San Diego Auto Repair Service

Robert is professional and prompt. He always quickly shares all information and ensures my time is valuable. Great at his job.

Left my car on a Saturday and got it back on Monday. While driving home I heard the radio cut in and out. Problem was not fixed. Such an inconvenience to have to take my car back in to hopefully get the issued fixed.

John took care of my service needs while making sure he got back to me about questions in a timely manner. Very Satisfied.

All feel good and high quality service, thank for you support

John is always excellent to work with. He keeps me informed of the progress of inspection on the car and recommdations of the team.

I have been servicing my Corolla at this dealership since 2004,when I purchased it,every 6 months and John made me feel remembered, welcome and important. Made my wait time easier.

Everything will be fine

Friendly and helpful as usual.

Robert Farr has been and was my advisor on 4/8/26. I requested Farr when I made my reservation by phone earlier in the week. Robert Farr always provides outstanding service and I'm glad I can trust and rely on him I never interacted Jessica Herrerias.

My car is new and under warranty. Why are you trying to charge me over $300 to fix streaking wipers? Shouldn’t that be covered under warranty? If the wipers on the car I bought brand new 6 months ago aren’t working properly, you should be fixing them for no additional charge, especially when I purchased warranty and the service packet. Additionally, no one came to talk to me about this. I received a sketchy text asking me to authorize a payment over $300 with no follow up or further explanation. This is a poor way to do business, and I am deeply unsatisfied.

Robert and your techs are the BEST!!

Made an appointment at 9. Said it would take 3-4 hours. I had to call 7 hours later to get an update so I could organize a ride back. Nobody called me to update me. Truck was finally finished at 5. Glad I didn't wait at the dealership like I originally planned. Won't be coming back to this dealership for service.

service Service was excellent. I was very happy with the outcome. Thank you!

I thank you to Rosalin Canes she was helpful . Thank you Rosalina

Fast and correct

This Toyota dealership norm reeves is so nice.and specially John Bautista is very good person.

Estuvo muy bien el servicio

Robert does a terrific job

I drove from Memphis to San Diego for vacation (so half way across the country.) When I got to San Diego my truck started to make a bad sound. I looked on line for Toyota dealerships and this one had the best reviews and now I know why. They got me in, kept me informed, got me an uber to my camp, and got me out the next day with a plan on how to get home safely. They even offered to speak with my Toyota service team in Memphis to answer questions. If they said they would call me at a certain time they did. Communication and service was amazing. They saved my vacation and kept me for missing any work.

I brought my truck in last Monday at 10:30 AM for brake squeal and alignment. During the visit, a safety recall software update was attempted and failed, extending the service timeline. I understand delays can occur; however, the primary issue was consistent lack of communication. Multiple calls placed Tuesday through Thursday requesting updates Messages left were not returned I had to call from a blocked number to reach someone Two staff members committed to follow-ups that did not occur When Q did communicate, the interaction was clear and helpful. The issue was not capability—it was follow-through. A second concern was vehicle security and handling. When I arrived Saturday, my truck was parked outside with the tonneau cover open, despite prior instruction on how to close it. When I left it initally for service, it was closed. Leaving the vehicle unsecured exposes both the truck and its contents. This should not occur under any circumstance. At pickup, the service performed was not proactively reviewed. I was asked to sign first and only afterward asked if I had questions, which did not reflect a complete or professional handoff. I have purchased both a Tundra Platinum and Camry XSE from your dealership. My expectation is consistent execution in two areas: Reliable communication Proper handling and securing of customer vehicles These gaps should be addressed at the process level to prevent recurrence.