Joshua was extremely professional. Checked me in took care of my vehicle. Had it ready in no time at all. I will ask for him in the future when I bring my other vehicles in for service.
4/1/2026
Victor R. VERIFIED CUSTOMER
Great knowledge good attitude
4/1/2026
Kobi M. VERIFIED CUSTOMER
Rosalinda was so kind, helpful and knowledgeable. She made a huge difference in my experience there. I have had bad experiences in the past at your dealership in general and with service providers so happy she is working there. I will definitely be returning to work with her in the future.
4/1/2026
Karen M. VERIFIED CUSTOMER
It was so very busy when I arrived at 9:20 for my 9:30 appointment. I finally (at 10am) got a great service tech who told me 2-2.5 hours. After 3hrs I contacted the tech and was told "some of our early appointments turned out to be bigger than we expected" so it will be another half hr or so. I finally got my serviced car at 2pm. Long wait for regular service. But I will come again because I am always satisfied with the work.
4/1/2026
Anne P. VERIFIED CUSTOMER
I made an appointment online as I have a regular service advisor, Rosalina Canez. I was able to make the appointment but when I arrived, I was told she wasn’t there yet and they set me up with another service representative. Richard to find out I have no complaints about that
However, trying to coordinate getting picked up after my vehicle was done voicemail hell. There should be a central number you can call and rather than getting texted back and getting automated replies. I realize that the staff needs to take lunch both the driver and the service rider, but there should be a way to actually talk to someone. I called multiple numbers and kept getting circled around and around and around.
Overall, I’ve been coming to that dealership since 1977. Purchased multiple cars. I just don’t like that part of system.
You shouldn’t be able to make an appointment with your preferred service rep if they’re not available or they should transfer to that provider when they arrive.
Thank you, Anne P
4/1/2026
Anne S. VERIFIED CUSTOMER
I had an appt. and car was serviced in a timely manner. Richard was helpful and answered all my questions.
4/1/2026
Roy Or. VERIFIED CUSTOMER
Mr. John Bautista is a class act a great knowledgeable guy who does his job really really well my pleasure to have met him very helpful knowledgeable nice person!
4/1/2026
Manuel Jorge. VERIFIED CUSTOMER
Job well done for Robert Farr!
4/1/2026
Nep T. VERIFIED CUSTOMER
He did serviced to me very good.I am really satisfied with his service. Thank you very much.
4/1/2026
Henry K. VERIFIED CUSTOMER
Great service as usual.
3/31/2026
James C. VERIFIED CUSTOMER
We're we supposed to get an oil change on this visit. Angelo was great . We just noticed this on oil change when we got home. Thankyou n Angelo a pleasure doin business with you.
Janel Crowe n James C
3/31/2026
Kevin G. VERIFIED CUSTOMER
Quick service. Good communication.
3/31/2026
David B. VERIFIED CUSTOMER
I brought my car in for service because the battery had died. I asked Richard during drop off that I would like my oil looked at and see if I needed an oil change. I signed the signature box the showed no message and dropped off my car. Few hours later I got an update text. It was the battery waved due to the 2 year period of the purchase. It also asked if I wanted the cabin airfilter replaced and I waived the service. He let me know the oil need to be changed and the car was almost done. I got the text saying the vehicle was ready and upon signing the paper work I was charged for the oil change. No one let me know my 2 year service just expired 2 months ago and was not notified of the service fee for the oil change. Richard told me to my face that he did not need to notify me of the charge and I should have reviewed the “ signature box upon drop off “ to see the “ charges “. All I got was a box to sign at drop off. I got ripped off and am not going to return to a dealership for service.
3/31/2026
Ana Celia. VERIFIED CUSTOMER
Very nice and professional
3/31/2026
Meri B. VERIFIED CUSTOMER
Rosalina was busy when I came to pick up my keys (which is ok) the 2 other associates to the left of her station were not helpful and “stated they were too busy and wait for Rosalina.” (They said this in unfriendly, bad customer service tone). One gentleman did help me, but looked like he was very stressed. Maybe there should be a general checkout person or signs that indicate which table is free to help. usually everyone is friendly and helpful but today seemed like everyone was in a bad mood except Rosalina. When I was driving home I was thinking terrible service, but then forgot about it until I received this survey. Hope that helps!
3/31/2026
Tuoc V. VERIFIED CUSTOMER
Thank you so much for the excellent service! I was very satisfied with my experience at Norm Reeves Toyota of San Diego. John were incredibly helpful, professional, and made everything smooth and easy for me. I truly appreciate your support and great customer care. I’ll be happy to share positive feedback on the upcoming survey as well. Thanks again!
3/31/2026
Stevens W. VERIFIED CUSTOMER
Denise was very professional and efficient and work was completed earlier than I expected.