My appointment was at 10:30 am. I showed up at 10:22. Waited over 20 minutes . Q did not help me. I had to ask for assistance. If it wasn’t for service advisor Karina Villatore, I would have not visited the dealership for any service again. My previous experience wasn’t good either. But thanks to Karina professionalism and kind approach, she made everything right. Please acknowledge her. Thanks to her I will be back.
5/14/2026
Axciriz G. VERIFIED CUSTOMER
I took my car in to for an oil change in Saturday May 9th. A few days later I realized that my wheel lock key is missing along with my original dealers manual black case holder.
5/14/2026
Douglas G. VERIFIED CUSTOMER
Jessica always does outstanding work and keeps the well informed.
5/14/2026
Gregory M. VERIFIED CUSTOMER
Rosalind consistently ensures that my car operates in top condition. Her dedication, skill, and attention to detail makes her and exceptional asset to Norm Reeves. She exemplifies outstanding customer service and deserves the highest recognition.
5/14/2026
Sharmeen M. VERIFIED CUSTOMER
Service was quick and staff was friendly. Thanks!
5/14/2026
Juan F. VERIFIED CUSTOMER
Todo es satisfactorio gracias por su buena atención
5/13/2026
Kari B. VERIFIED CUSTOMER
I bought my truck at Norm Reeves November 2015. I have had all the service performed on my truck at Norm Reeves (minus tires). I like going to a service shop that I know and trust. My truck was towed to NR after hours (shortly after the maintenance shop had closed) and Q greeted me and assured that my truck would be seen the following day.
5/13/2026
Marilyn F. VERIFIED CUSTOMER
Thank you for a positive experience!
5/13/2026
Neil R. VERIFIED CUSTOMER
This is the third time that I have had Angelo as my manager. He is great. Besides being friendly and efficient, he keeps me in contact with the progress of my repairs and make sure that I know exactly what’s going on.
5/13/2026
Olga Myrtha. VERIFIED CUSTOMER
There was a large amount of cars before mine and it only took about 20minutes, tires weren’t even checked I even have doubts the oil was changed. Service advisor didn’t give any info he he just said it would take around 1 hour and a half when I was just walking outside 20 minutes later noticed my car was just sitting outside I asked if they were done workers said yes.
5/13/2026
Tammy D. VERIFIED CUSTOMER
Had a 7:15am appointment and didn't meet our person until 7:30am. We were on a schedule that morning morning. Disappointing.
5/13/2026
Brittanee R. VERIFIED CUSTOMER
Joshua was very kind and professional. He took time to explain the work that was done to the car and explained things perfectly. He was probably the best representative I’ve worked with at Norm Reeves. He helped locate my car after my service - which no one has done. Very satisfied with his service
5/13/2026
Halima M. VERIFIED CUSTOMER
Absolutely wonderful, she was kind and helped me out when I had a question. I appreciated it
5/13/2026
Mario B. VERIFIED CUSTOMER
Excellent service and atension
5/12/2026
Healthright 3. VERIFIED CUSTOMER
Thank you
5/12/2026
Ragip Y. VERIFIED CUSTOMER
Everything is Good
5/12/2026
Nika S. VERIFIED CUSTOMER
I am very disappointed with the repeated visits and lack of resolution. My first visit was for a tire warranty replacement after a tire had popped and previously been plugged. During that visit, I was told the technician broke my tire sensor and that it was being replaced, which explained the additional delay after I had already waited 2 hours and 25 minutes. On my second visit, the sensors were checked because none of my tires were reading pressure, and I was told the issue should resolve after 100–200 miles. I have now exceeded that mileage, and I still do not have pressure readings on any tire.
While my service provider has been kind and apologetic, I am frustrated that this issue was caused by a technician mistake and still has not been resolved after multiple trips. Each visit requires me to take time off work and arrange my day around the dealership, which is very inconvenient. I would appreciate prompt resolution and a clear explanation of what will be done to fix this problem.