The service was completed within a reasonable amount of time, and every staff member that I encountered seemed very friendly and willing to help.
5/9/2026
Martin A. VERIFIED CUSTOMER
Awesome job by everybody
5/9/2026
Jasim A. VERIFIED CUSTOMER
Robert is always a pleasure to work with
5/9/2026
Bill C. VERIFIED CUSTOMER
Robert Farr always does a good job of taking care of my needs as a Toyota owner. I have three Toyotas!
5/9/2026
Andrew L. VERIFIED CUSTOMER
She was great. She has helped me for years now and I am always happy with her service. She is always very helpful
5/9/2026
Travis D. VERIFIED CUSTOMER
Robert is incredible and deserves a raise!! I have the upmost respect and trust in his abilities!
5/8/2026
Thomas T. VERIFIED CUSTOMER
Jessica did a great job.
5/8/2026
Rita D. VERIFIED CUSTOMER
Jessica was very informative, supportive and helpful. She made sure I had questions answered. She was excellent service rep. and that makes a very big difference in one's experience at a service center.
5/8/2026
Tuan N. VERIFIED CUSTOMER
i came to Norm Reeves Toyota dealer today 5-7-2026 for an alignment and they gave me a carinspection. After 5 hous Service, Service said car is good to go.
I got out of the dealership and my car began to hesitate, it ran for a 300 hundred feet and stopped dead, losing all the power! This is too dangerous for ma Senior. Called AAA and they towed my car back to Norm Reeves dealer, left my car overnight under the guidance of a Service lady.
This is really bad of what Norm Reeves Service did to me, a senior handicapped person!
Now i have to cancel my religious service for tomorrow. Very very sad of the car service at San Diego Norm Reeves Toyota.
5/8/2026
Christopher G. VERIFIED CUSTOMER
Keep me updated and well informed.
5/8/2026
Juan O. VERIFIED CUSTOMER
It was great. Quick and Easy not crowded at all. Karina was great. Checked menin quick and got me out there soon.
5/8/2026
Pamela G. VERIFIED CUSTOMER
Great customer service and quick to take action on last minute changes.
5/8/2026
Henry J. VERIFIED CUSTOMER
Thanks Karina
5/8/2026
Danny M. VERIFIED CUSTOMER
She kept me apprised of the status on my vehicle for which I am grateful.
5/8/2026
Jacob A. VERIFIED CUSTOMER
Friendly
5/8/2026
Bel C. VERIFIED CUSTOMER
She was well informed regarding my questions, very polite, and sweet.
5/7/2026
Jim L. VERIFIED CUSTOMER
I'm satisfied with paint so far, but the rubber that tacked in along the side of the windshield glass moulding wasn't flush enough. I hope the water won't go through it.
5/7/2026
Ruben M. VERIFIED CUSTOMER
She’s really good excellent job well done thank you for everything until the next one
5/7/2026
Sovenia M. VERIFIED CUSTOMER
Robert was very helpful and kind.
He made the process easy and made sure I understood everything.
It was a relaxing experience. I will be coming back for all of my cars needs.
5/7/2026
Satnarine R. VERIFIED CUSTOMER
Bad service . 3 hours to de code an engine check light indicated. Riley’s tool 15 minutes to give me the same result that Norman reeves toyota took . The service rep needs training customer service training . He has none . Check my car records at toyota and Delaware and Virginia and Arizona . Great toyota service in those states that looked after the same car that I took to Norman reeves toyota today . I will not be back and even entertain buying a car from this dealership.