Your team gets a C. Despite having an appointment, the check-in wait time was excessive. Your staff is competent and friendly, but lacks enthusiasm. The service was adequate, nothing more.
3/19/2026
Philip A. VERIFIED CUSTOMER
Excellent service from start to finish. Very helpful associates. A real credit to themselves and Norm Reeves Toyota.
3/18/2026
Stefan R. VERIFIED CUSTOMER
Everything was great. I just wish the battery I needed had been ordered and ready so I didn’t have to come back for a second appointment, because I specified what the appointment was for when I made it. Denise was very helpful.
3/18/2026
Bonifacio H. VERIFIED CUSTOMER
Mr. John Bautista listened attentively to concerns regarding loose left rear wheel mud guard, and damaged trunk hinge. Both concerns were completely resolved at 80K mile service. Mr. Bautista demonstrates excellent communication skills, as well as professional courtesy. He arranged Uber transportation to facilitate return home and vehicle pick up st completion of service/repairs.
3/18/2026
Zuo Lun. VERIFIED CUSTOMER
Larry, I don’t know if you really read this stuff. If you do care about customer satisfaction. Please give me a call ****-****-xxxx.
3/18/2026
Joseph F. VERIFIED CUSTOMER
John provided exceptional customer service! He was friendly, knowledgeable and made my visit a pleasant one. Thanks again, John!
3/18/2026
Leo H. VERIFIED CUSTOMER
Easy to work with and clear communication!
3/18/2026
Mathew W. VERIFIED CUSTOMER
Always quick service and friendly staff. Thanks
3/18/2026
Bacha T. VERIFIED CUSTOMER
Robert good Costomer service
3/18/2026
Christina N. VERIFIED CUSTOMER
Good customer service
3/18/2026
Healthright 3. VERIFIED CUSTOMER
Great job
Thank you ????
Excellent teamwork. Really appreciate everyone
3/17/2026
Serhii K. VERIFIED CUSTOMER
A special thank you to the manager who assisted me. He treats people with understanding. I am very satisfied. Thank you very much!
3/17/2026
Maria S. VERIFIED CUSTOMER
Like always Toyota followed its reputation. From drop off of my car, to picking it up the assistance was top notch. John Bautista was a true gentleman and knowledgeable with my questions. Thank you for having such an amazing crew.
3/17/2026
Ward Y. VERIFIED CUSTOMER
On vacation from Missouri we had our windshield broken by a small rock. We had it ready to be put in but had to get back home fast and couldn't waitstay and had to cancel.All service personnel, especially Rosalina were very professional and she was so understanding and gracious. Kudos to your dealership. Thank you kindly. Ward Y
3/17/2026
Vadim G. VERIFIED CUSTOMER
Great and fast service
3/17/2026
Gita M. VERIFIED CUSTOMER
She took care of the servicing my suv.
3/17/2026
James B. VERIFIED CUSTOMER
Karina was wonderful.
She answered all my questions and got me back on the road as quickly as possible.
I hope I work with her the next time my Corolla is serviced.
All the best,
Jim Bilderback
3/17/2026
Wallh H. VERIFIED CUSTOMER
Denise was a helpful and professional adviser. She was very kind and had great customer service. She was very knowledgeable about my service and was accurate about how long my wait would be.
3/17/2026
Dean M. VERIFIED CUSTOMER
Hi! I am very satisfied with the service team. They provide great customer service.
But Last Friday I brought in my car for maintenance ( tire rotation etc) then the next day I got a warning on my dashboard that my tires had pressure issues, which was not there before.
It is just challenging for me to get off work when I took off work last Friday to bring my car in.