I had an appointment at 9:30 but it took 2 hours before I was told about the brakes and another service that I needed. Then I had to wait another 2.5 hours for service to be completed. Why can’t the diagnostics be completed sooner? Then Richard goes to lunch and I would have waited longer if I hadn’t noticed my car was finished. Then I have to find someone else to help me. Just so inefficient. Disappointing. Maybe I’ll try the Lemon Grove dealership next time.
4/28/2026
Loretta W. VERIFIED CUSTOMER
Excellent customer service and extremely knowledgeable with all my questions. Thank you, Angelo for your help today with my Toyota.
Loretta
4/28/2026
Gerawork G. VERIFIED CUSTOMER
John is a very professional person to politely educate and help customers
4/28/2026
Terri M. VERIFIED CUSTOMER
Excellent
4/28/2026
Stephanie C. VERIFIED CUSTOMER
Promised a shuttle that never happened. Not the first time. I didn’t have anyone pick me up because I was promised a shuttle. Customer service always disappointing.
4/28/2026
Neil R. VERIFIED CUSTOMER
Angelo was great and make sure that I was aware of everything that was about to happen and I could not have asked for a better experience.
4/28/2026
Dennis E. VERIFIED CUSTOMER
Top notch
4/28/2026
Olivia R. VERIFIED CUSTOMER
Very professional service.
4/28/2026
April H. VERIFIED CUSTOMER
Angelo is an exceptional communicator. Very thorough analysis my car from the entire service team. Thank you for superb customer service!
4/28/2026
David Z. VERIFIED CUSTOMER
Probably the only thing that went wrong with Rosalina is that shorty after I checked the vehicle in with her, I received a text indicating that I would receive an update indicating when the vehicle would be ready. I never received any follow up text.
4/28/2026
Alex U. VERIFIED CUSTOMER
Good job
4/27/2026
Will C. VERIFIED CUSTOMER
Richard, again, did a phenomenal job with quick, thorough, and easy service.
4/27/2026
Maria A. VERIFIED CUSTOMER
Communication on when my car was ready didn’t happened. I waited for over 5 hrs. I had to go back to the shop to see if it was ready. Up to today haven’t heard if the insurance plan covered the service.
4/26/2026
Alberto S. VERIFIED CUSTOMER
Very patient, nice and helpful. I will be returning.
4/26/2026
Rocio A. VERIFIED CUSTOMER
It was my first experience with your customer service and Angelo made it a pleasant, easy and professional experience.
4/26/2026
Amy N. VERIFIED CUSTOMER
Everything was great with the services. Angelo did an amazing job!!
4/26/2026
Honey D. VERIFIED CUSTOMER
Rosalina is incredibly helpful. I haven't had the finances to take proper care of my car and she helped me as well as explained thoroughly my options.
I really like working with her...she's a gem to your dept. And very professional.
4/26/2026
Gary F. VERIFIED CUSTOMER
Whole experience sucked never come back to normal reeves again
4/26/2026
Leonardo D. VERIFIED CUSTOMER
The service was quick and recieved a details of the current state of my vehicle. Thank you for the impeccable service you have provided to my car!
4/26/2026
Erin L. VERIFIED CUSTOMER
Richard was incredibly helpful and would check in with me to give updates in regards to the service on my vehicle. I had a great experience!