Norm Reeves Toyota of San Diego Auto Repair Service

I m very happy

John was terrific. He got me out on time. I really appreciated that!

I was not contacted that my car was ready.

The wait was almost 3 hours for an oil change. What is the point of doing an oil change if I still have ti wait 3 hrs.

Unsatisfied unprofessional Rude delay

Excellent customer service and the maintenance was completed in good time.

I went in for a recall on Saturday 03/28/26 the recall was resolved. While I was at Toyota I figured I’d ask about fixing my car door since it was broken. I asked the service agent if they could give me a quote to fix it, I mentioned how it was broken and couldn’t be opened from the inside. He proceeded to inform me it would be a $209 charge to open the door and if the cable was detached they would connect it or figure out what was wrong with it, he never mentioned an additional charge. I was under thr impression the issue was going to get resolved due to the charge. Once I received the report, it stated it would be $209 for the opening of the door with an additional charge of $334 to fix it. I had asked the service agent if the $209 could be applied to the $334 charge since I wanted it fixed with Toyota. The agent than proceeded to inform me the reason of the additional charge was due to my verbiage and the way I asked in the beginning. If I would have said “fix it” I would’ve received a charge of just the $334. I understand that I did not ask properly, but for me to get charged $209 for them to just tell me its broken is absurd. I knew it was broken, it wouldnt open from the inside. I got charged for something I already knew! Ive called multiple times, no one has reached out. I feel as if no one is trying to reach out or take this concern seriously. I’m not sure if this is due to my car being older, but I feel ignored and disregarded. I went to Toyota directly because its a trusted brand but instead I feel as if they took advantage of me. I will keep waiting for a response because this is extremely unprofessional and unfair.

He’s very professional and friendly!

Bringing my Toyota RAV4 to Norm Reeves was a great experience. The customer service provided on this day was great.

Great service

Jessica was amazing and informative.

John was professional and helpful. I am completely satisfied with the service done on my Camry.

I was waiting to pick up my car for 10 minutes at his desk and someone else helped me. Josh was standing outside chatting.

Everyone was very helpful. Thanks for all your help.

Jessica sis a great job in explaining my options.

Muy bueno muy amable

Denise has always been such a helpful individual whenever it came to taking care of my vehicles. I appreciate coming back and always having her take care of me.

Q Holt was able to quickly get my issue resolved, fantastic!

Good treatment and service thank you.

All went very well, John was great, see him next time, thanks again!