John has demonstrated excellent leadership and customer service. He is consistent and shows exceptional leadership with handling my vehicle. He has 5 Stars.
5/17/2025
Joan S. VERIFIED CUSTOMER
satisfied but there are still some rooms for improvement. For example, the updates for the job progress could be updated more frequently. Another thing was I could not find my car after the completion of the paperwork so I had to ask help from staff.
5/17/2025
Jeremy B. VERIFIED CUSTOMER
Simona is fantastic
5/17/2025
Michael K. VERIFIED CUSTOMER
She recognized me and called me by my name...when I went to pick up my car...I was impressed..
5/17/2025
James A. VERIFIED CUSTOMER
Service was good and timely
5/17/2025
George C. VERIFIED CUSTOMER
Marvelous, just simply marvelous
5/17/2025
Yolanda A. VERIFIED CUSTOMER
Excelente service
5/17/2025
Julie K. VERIFIED CUSTOMER
John gave me great guidance before and after my visit
5/17/2025
Phuong N. VERIFIED CUSTOMER
awesome
5/16/2025
Tamarcia Shemei. VERIFIED CUSTOMER
Q was very helpful assisting me with having my car looked at by the body shop.
5/16/2025
Jennifer M. VERIFIED CUSTOMER
Easy peasy
5/16/2025
Daniel D. VERIFIED CUSTOMER
Very professional and great since of humor
5/16/2025
Abel C. VERIFIED CUSTOMER
Exelent customer service from Denise Lopez. She attended to my request and answered my questions promptly.
5/16/2025
Victor C. VERIFIED CUSTOMER
Denise is Great, very professional and beautiful. Fast paste goes and extra mile for customers.
5/16/2025
Alex H. VERIFIED CUSTOMER
Very friendly. Good customer service.
5/16/2025
Robert D. VERIFIED CUSTOMER
Very helpful, appreciate her
5/16/2025
Judi L. VERIFIED CUSTOMER
I asked to have the oil level checked, saying it still had 1,500 miles left before the oil needed to be changed. I wanted the oil level checked and to see what was causing the burned smell. I expected a phone call. Instead I get some automated thing saying the oil was changed. Then I had paid for I inspection and the oil level upon arrival was full. Why was the oil changed? When I complained, I was told the oil was black. The day before it was golden. What kind of communication and service is this?
5/15/2025
Lynn P. VERIFIED CUSTOMER
I was told they couldn't do my oil change bc the threads on my oil pan are stripped. The only service people doing my oil changes is NR so don't know how they can be stripped.
I am taking my car to another AAA service for a second opnion.
Also the est was way too high for that job accoeding to research. If it would have been half that I would have approved it but only after another inspection by another auto service.
The place I called asked if oil is leaking, answer no. Also how do they know if plug stripped unless they unscrewed it and then would not be able to put it back on. Good questions.
5/15/2025
Shana A. VERIFIED CUSTOMER
Thank you! Your dealership is a breath of fresh air! We live 1/4 of a mile away from another Toyota dealership, so we have been taking our vehicles there for three years, and we always had poor experiences. You facilities and your staff are far superior.
5/15/2025
Veronica G. VERIFIED CUSTOMER
Q Holt does an amazing job! I was in and out in less than an hour as promised!