Norm Reeves Toyota of San Diego Auto Repair Service

Everything was perfect and on time. 10/10

Good service

John is a very approachable, very professional person,

I would like to have the car washed as it used to be??..

Simona was so helpful and addressed all of my questions. Everything went smoothly even though I didn’t have an appointment. Thank you!

Excellent service ???? and sincere appreciation to Ms. Teslenko!

Joshua was professional courteous and very informative. Joshua gave me an approximate time service would take and delivered on time as promised.

Keep up the great work.

Denise is an excellent person I love her

John was very knowledgeable, helpful, courteous and went out of his way to help me with making sure everything was done perfectly on my car.

Awesome effective service!!

My experience today at Norm Reeves Toyota service center was so streamlined, fast and pleasant. The staff there that helped me were polite and efficient. Thank you

Car was ready so much earlier than promised!

I called this morning to make an appointment. I confirmed that the appointment would be for an oil change and tire rotation using the package I had purchased from Northridge Toyota. This was confirmed to be my last visit from the 5 service package. When arrived I confirmed with Denise again that I was getting the tire rotation and oil change. I waited a little over 1.5 hours for the car to be complete. When I went in to sign paperwork and confirm my service, Denise said yes when I asked if the tire rotation and oil change was complete. I went out to my car and the tire rotation did not occur. I went back into the office and Denise said that no, there was never to be a tire rotation as it wasn’t covered in the package. I told her and repeated how I confirmed 3 separate occasions that it was supposed to be included and it wasn’t. Never once did she apologize. She went back and forth with me denying that the rotation was in the system even though I have proof from the purchase of Northridge Toyota and that the record was transferred to the Norms Reeves location in August at my last visit. She reluctantly asked if I wanted the tire change. I told her yes and I got the car back within 10-15 minutes. When she told me the car was ready, she never once apologized that this happened or I had to wait. She just told me that the tire rotation was done by two guys and that I don’t have any more rotations left in my package. “That’s the last one, bye” and she walked away. I am extremely disappointed and will not be returning. I will have to go somewhere else to ensure my tires were also aligned after the rotation. this was horrible service and I won’t be recommending my family and friends who just moved to the area to come here.

John has demonstrated excellent leadership and customer service. He is consistent and shows exceptional leadership with handling my vehicle. He has 5 Stars.

satisfied but there are still some rooms for improvement. For example, the updates for the job progress could be updated more frequently. Another thing was I could not find my car after the completion of the paperwork so I had to ask help from staff.

Simona is fantastic

She recognized me and called me by my name...when I went to pick up my car...I was impressed..

Service was good and timely

Marvelous, just simply marvelous