The man who checked me out was abrasive and rude. I am going to have to find a new place to bring my car for servicing.
5/22/2025
Gerard C. VERIFIED CUSTOMER
Toyota novice is the best place to do this service.
5/22/2025
Cecil M. VERIFIED CUSTOMER
They were very helpful and friendly and quick!
5/22/2025
Saul S. VERIFIED CUSTOMER
I would like to thank John and the technician who helped resolve the issue my car as soon as possible. He was cordial and efficient.
Thank you
5/22/2025
Sherry M. VERIFIED CUSTOMER
Thank you!
5/22/2025
Sean S. VERIFIED CUSTOMER
Excellent
5/22/2025
Adanech A. VERIFIED CUSTOMER
Satisfied
5/22/2025
Marta L. VERIFIED CUSTOMER
Rosalina Canez is very knowledgeable, efficient, and has excellent customer service skills. When we take our Toyotas in for servicing, she always remembers us. She is an asset to your organization.
5/22/2025
Augustin M. VERIFIED CUSTOMER
She was explain everything to me.
5/22/2025
Jon Wesly. VERIFIED CUSTOMER
Friendly, and service completed in reasonable time.
5/22/2025
Salih S. VERIFIED CUSTOMER
Cabin airfilter was replaced on 5th of april which is on my last maintenance date and paid for it and it's been replaced again today within less than 15000-30000 miles just within 7000 miles or so i don't think this is fair report it's inappropriate it's either the mechanic failed to replace it on the last maintenance date which i payed for or I've been cheated and taken advantage of, i want my money back and i don't think i should come to this dealership ever again.
5/22/2025
Phillip D. VERIFIED CUSTOMER
Everything from scheduling to final delivery all done with excellent communication.
5/22/2025
Daniel B. VERIFIED CUSTOMER
I was told my service (oil change and tire rotation) would take 1.5 hours. I was 5 minutes early to my 1:30pm appointment and did not leave until nearly 5:30pm. I paid via the link I was sent on my phone after 3.5 hours and then waited another almost 2 hours just to sign my bill and get my keys. Two service employees were completely underwater and were continuing to check in new vehicles while myself and other people continued to wait just to get our keys. I was literally trapped there by the inefficiency of the service department. I will not be coming back to service my truck there and will choose to go to another dealership next time. Customers who make an appointment should be be given more information about what is going on, I just sat there for 4 hours and got two texts, was never spoken to until I all but demanded to be given my truck keys. I do not like to be negative or to pressure employees so it was frustrating watching other customers get helped before me because they were acting more upset than me.
5/22/2025
Derek M. VERIFIED CUSTOMER
Thanks for the kindness and patience.
5/22/2025
Ruben L. VERIFIED CUSTOMER
Luis knows my car needs and looks over my wallet without being productive in service
5/21/2025
Paula P. VERIFIED CUSTOMER
Denise was great. Kept us apprised of our car's status and scheduled a ride for us back to the dealership.
Our shuttle driver was great, too!
5/21/2025
Bacha T. VERIFIED CUSTOMER
Good Costomer service it’s take 45 for oli change
5/21/2025
William G. VERIFIED CUSTOMER
John handled my visit promptly and professionally, and answered all of my questions. My car was ready right about when he estimated it would be.
5/21/2025
Wes A. VERIFIED CUSTOMER
Your staff was great. The salesperson who sold me my warranty was full of **** I would think the hood not opening would be covered