Norm Reeves Toyota of San Diego Auto Repair Service

Honestly the whole service really sucked. I was quoted 2hrs when it really took 5 and I was never given an updated time estimate. This caused me problems with work because my car was not ready in the time I was told so I had to be given a shuttle to work. I was told the shuttle would pick me back up but John didn’t even read my texts until my boss had already dropped me back off at the dealership. I was also give a very wrong quote of roughly 1300 for 3 tires which I had to correct John on. When I did get my car back I noticed they unplugged my cars dash cam during the service which I’ve never had happen so this made me uncomfortable. My drivers mat was for some reason in the trunk and other weird things have been noticed. I’ve requested the pictures you guys take of the car before and after because of this but I have not heard back yet. Needless to say this will likely be my last time coming to this Toyota because this isn’t my first time dealing with similar situations like this here. Last time my hub cap was not put back on and I had to return back where they wouldn’t believe me until they looked at the photos. Very disappointing, I was really hoping to have a better experience this time because this location is close to me but that unfortunately was not the case.

Appreciate the service explanations and customer service.

Quoted an hour and a half. Checked in at 10:40 didn’t get to leave till after 1 pm. Said I didn’t not want my tire changed they did it anyway and they were going to make me wait even longer for them to take it off again. I couldn’t wait any longer due to needing to get to appointments so I just paid for the tire He said he’d give me a discount which was a minuscule $20. I’ve always had amazing service here but this was ridiculous.

She did great addressing my questions- great team member!!

Fast service with clear explanations.

I have been assisted and well taking care of during my last visit. I have full confident from the Toyota Service team that my car gets the best care. Thank you

Great service team! Keep up the great work!

I was able to drop off my car and get it back under two hours. I was able to get back to work.

Eliminate the horrible automated phone system. Whatever you have to pay an actual receptionist would be worth it. Get a couple really good ones, pay them $30/hrs and it'll pay for itself with fewer lost customers. I won't be able to come back until you fix this.

I want to know

Perfect

The serbice was very good, agile and organized.

John was great. He explained things about my cars needs-well.Everyone I came in contact with was pleasant . Thanks to everyone at Norm Reeves.

The customer service staff is very friendly and welcoming. Once my car was checked in, the waiting area is very inviting and comfortable. The service on my car was performed pretty quickly with a very limited wait time. I am very satisfied with the service. Thank you Toyota!

Even he did not check the tire pressures, all 4 tires have deferent air pressures, like 35, 39 41,no tire rotation, how i know the technician checked everything well? That's mean they are paying attention well.

Great job today!

Richard was kind and answered all my questions.

No more leaking

Atención buena y rapida Da un servicio al caliente dé buena calidad

Sent it already