Norm Reeves Toyota of San Diego Auto Repair Service

John was informative and timely! The folks at Norm paid for a rental and my day was uninterrupted. Great team here!!!

Fast and friendly

Car was not fixed

Nice work and good job

I have been coming here for a while. I always make an appointment and it always takes way more time. I made an appt at 11:45, was told because I had a recall on my car it would take 2-3 hours. I was there almost 5 hours, which is insane. I don’t want to keep coming to this servicer due to this keep happening.

Had an 11:45pm first available appointment. Arrived at 10:26pm and was quoted 3-4Hr service and I agreed to it. Sat there waiting for over 5hours. Poor communication in keeping me informed. I had to initiate status updates. Will not be returning.

It started with Robert and then the shuttle driver and then the service. I like that I can pick my service without any haggling Thanks

Didn’t get an update on my car when promised. Otherwise great service.

Simona is great!

The customer service and professionalism demonstrated by Mr. Q. Holt were outstanding. However, the quoted repair cost exceeded expectations. This was in no way Mr. Holt’s fault, as he was courteous and helpful throughout. It may reflect broader economic pressures that compel companies to raise fees. In this instance, I declined the service, as the pricing did not seem reasonable.

I saw my motor is work well and good quantity of the job

Jessica provided perfect customer service. Prompt, efficient, and thorough.

It was a little confusing about the service for my car.

Bloqueada solo Quercia cambia’s contrase

I waited 20 min to be seen although I had an appointment. After that I requested shuttle to go back to work and they told me to wait in the lobby. 40 minutes later and no one came for me so I went back out and asked again and they said the shuttle is outside you can to right now but the car wont be done til 4pm. They asked if I need shuttle back and I said yes ill be ready 4pm. At 4:30 i started calling the dealership and leaving messages and I haven't heard back tol 7pm. They called and asked if I was going to pick up my car since they closing. At that time I been waiting in the street for 3 hours stranded. I told them I been waitinf for the shuttle and they said sorry we can send you an Uber but we will call back. 30 min later they called saying they cant find Uber and I should find my own Uber to get there and then they can take it off my payment. I was walking in straight to talk to a supervisor and cancel my service and request to put my old breaks back on because I dont want that bad service again. But at that time everyone was gone and only the service person was waiting to hand me the keys. I didn't cause a scene since he kept apologizing and saying he was covering for someone else and didn't organize his customers. This is unacceptable and ill never go back to your Toyota. If this matter was not addressed ill make sure to leave a review on the website with all the details and screenshot of all the calls I made that were never answered and the messages I texted that were never answered. Its ridiculous for your dealership to overbook their workers and treat the customers with this disrespect

Good

Took about 2-1/2 hours to complete

Service was great. Smooth & efficient. It’s much appreciated. Thanks, Q!

She was very nice on customer service.

Very good job I’m happy thankfully