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Real Reviews From Verified Customers

Service Center Review Summary

5 star 563 reviews 64%
4 star 167 reviews 19%
3 star 24 reviews 3%
2 star 53 reviews 6%
1 star 72 reviews 8%
Review Us
Juergen K.
2 out of 5
4/23/2024
My issue is not with the service representative per se. It is with the service itself. It took 2.5 hours to do a state inspection. This seems excessive and had I known I would have made arrangements to leave my vehicle and pick it up later.
Janis Y.
5 out of 5
4/23/2024
Brittany Provided me without standing customer service. She answered my questions completely.
Arvid G.
5 out of 5
4/22/2024
Great service
John H.
4 out of 5
4/22/2024
Ok glad to give input
Karen B.
5 out of 5
4/22/2024
James was very kind and answered all my questions and was happy to help!
Jay R.
2 out of 5
4/22/2024
If I recall correctly the website says “sell us your vehicle” or something rather. I asked for a quote on the value of my car as I was getting it serviced and was told sales would only give me a quote if I intended to buy a car from you. Why would I buy a car from you if it feels like it’s going to be a game from day one. Otherwise service was fine as usual. Christian was pleasant as well. This is my 2nd Toyota, all purchased through Toyota finance and always serviced at the dealer. Them seems like a miss to me.
Brandon R.
1 out of 5
4/21/2024
Car wasn’t washed when I requested it to be washed. Don’t bother reaching out over this. In the future when you reach out and say if there is anything that they can do while my car is in the shop, follow through on reasonable requests.
David S.
5 out of 5
4/21/2024
Great customer service experience with Alexis
Camille M.
5 out of 5
4/21/2024
Thank you very much James. I really appreciate all your help and your exemplary customer service today.
Tina K.
2 out of 5
4/20/2024
I scheduled my inspection and oil change about 2 weeks in advance. I work 5p to 5a. I came to my appointment right after work without sleeping. I also would have to work again later that day. When they finished my car and I ask about the oil change, they forgot to do it. Because I had to work later I was unable to stay. I was also promised a complimentary car wash and they did not do that either. So unfortunately, this was not a good experience for me.
Philip T.
4 out of 5
4/20/2024
She is very friendly and apologized for a possible delay in service. However, the service was quick after all.
Andrea D.
5 out of 5
4/20/2024
I was very satisfied.
James B.
2 out of 5
4/20/2024
Agreed to have the complimentary car wash done that was offered but my car was never washed.
Stefanie C.
5 out of 5
4/20/2024
Alexis was super professional and always had a smile on her face and very thorough. Thank you!! Service like that is hard to come by nowadays.
Carolyn P.
5 out of 5
4/19/2024
Thank you for being accommodating with my work schedule.
Ben K.
5 out of 5
4/19/2024
Very efficient service and clear communication
Harry B.
5 out of 5
4/19/2024
Great experience
James L.
5 out of 5
4/19/2024
The wait time was not long. The staff is very friendly.
Conner R.
1 out of 5
4/19/2024
The work was good, but much too slow. Took over 3 hrs for a state inspection and a new battery.
William O.
5 out of 5
4/19/2024
Always a great job.

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