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Real Reviews From Verified Customers

Service Center Review Summary

5 star 599 reviews 64%
4 star 178 reviews 19%
3 star 24 reviews 3%
2 star 60 reviews 6%
1 star 76 reviews 8%
Review Us
Thomas M.
4 out of 5
5/2/2024
Recall and vehicle service was almost 2 hours. Not happy with the time waiting
Jeff T.
2 out of 5
5/2/2024
I asked them to wash my car and they never did I was disappointed that saves me time in my schedule
Bill C.
2 out of 5
5/2/2024
Felt like I paid way too much for a sensor and spent $1,003 on that plus an oil change and tire rotation. And my car sat there for 2 days, got covered in pollen and I had to ask the cashier if someone could wash it which came with some hesitation by the workers.
Gail B.
5 out of 5
5/2/2024
Britney was awesome!!
Vinod P.
5 out of 5
5/2/2024
Customer service was really excellent.
Mark H.
5 out of 5
5/1/2024
Ed treated us in an exceptional manner. We were very pleased with his professionalism and knowledge. I highly recommend him for any promotion opportunities that may arise.
Paul L.
1 out of 5
5/1/2024
The car was dropped off and I left the key in an unlocked lockbox. A concern for my cars safety. My initial concern was not addressed even though I spoke to at least three members of your team. In the end I paid $170 for a diagnostic that revealed nothing. The message that your technicians could not get to come on reappeared 20minutes into my ride home. Not ever coming back!!
Ernest N.
4 out of 5
5/1/2024
Great service from my rep, I’ll be back
David P.
5 out of 5
5/1/2024
Communication was thorough and concise. Thank you for taking care of my vehicle
Robert W.
2 out of 5
4/30/2024
You nitpicked my Exhaust. The holes in the Rocker panels were very small and that rocker panel cavity does not go to the cab because there is a closed cavity. I’ll have to agree I didn’t need brakes. I appreciate the work that you did on my vehicle because I do want my vehicle to be upstanding at all times. The exhaust was my main concern, It was only 3 inches shorter than the one I bought from Napa, which is ridiculous but either way I fix the issues for $400 instead of the $1800 of cost of parts including what you have charged me which would’ve been about 3000 so **** it
Barbara M.
5 out of 5
4/30/2024
I am very pleased with your service today!
Daniel L.
5 out of 5
4/30/2024
Great service, and quick. Very professional and enjoy taking my car there
Jerry P.
5 out of 5
4/29/2024
A free car wash would of been nice. I spent $1700.00 . Thanks
Melissa F.
2 out of 5
4/29/2024
I came in for emissions and inspection, I waited in the waiting room for two and half hours. No one came to update me I had to go to them. He asked me if I was getting an Alliment . You were not even busy. I was so disappointed!! Then on top of it I needed wiper blades he said 10 minutes literally 30 minutes later my car was finally ready and they didn’t even offer me a complimentary car wash like they normally do!! So disappointing!! Your service department has gone downhill!!!!
Philip N.
5 out of 5
4/28/2024
Efficient, friendly, and courteous.
Anthony S.
2 out of 5
4/27/2024
I will not be returning to your facility I am extremely disgusted with Brewer Toyota I will drive to the North Hills to use a different Toyota dealership for any of my vehicle matters
Kirsten F.
4 out of 5
4/27/2024
Brittany was very kind and informative. I really appreciated the calls to verify things before service was performed. The staff was friendly and willing to answer all the questions I had to lead me in the right direction. This was my first oil change with my new car at a Toyota dealership and I couldn’t be more pleased. Thank you, to all the staff at Brewer Airport Toyota!
Taylor S.
4 out of 5
4/27/2024
The service was wonderful today! The service advisor went above and beyond. I was saved a trip by him being able to complete my oil change, tire rotation, and inspection in one service. He also had my vehicle washed. Thank you for providing amazing service!
Kathleen M.
5 out of 5
4/26/2024
He kept me apprised of the progress of all the repairs on my vechile.
Craig R.
5 out of 5
4/26/2024
Timely friendly and helpful. A good experience

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