Lexus Monogram Service

Thanks

Mark Gray had great customer service, as always! He made it a very enjoyable and efficient experience!

Very fulfilled.

Thank you

Bill is the greatest.thank you

Christian Santos was an amazing service advisor. I wasn't expecting to have to leave my car but Chris helped me with the loaner. Cooper was also so helpful in offering his expertise. Very professional!

María was very helpful

Anthony is the best service consultant....

Jack is one of the best at Valencia Lexus !

Very nice and went the extra mile to ensure I was happy with the service I received.

Great service!

Danny is great

Taha is such a professional. He is knowledgeable and always takes time to explain best course of action. I trust his advice He is a pleasure

I was very pleased with the service provided by Ashlee , she is very polite, friendly and professional. She keeps you informed with the service and notifies you with any added recommendations

Maico is the absolute BEST!

I took my car in for service because I reached 5,000 miles. The service rep asked me if I was going to stay or come back, I said stay. He then told me that it would take anywhere from 3-4 hours because there was a recall on my back up camera. He offered a shuttle but I told him it would be hard because I was with my two year old daughter, I asked if they had a rental for me and he said no not at the moment. I waited for my car, which I had my appointment at 9:30am. At 12:29 I got an alert on my app saying the doors, windows, and hatch was open, so I assumed they had barely started something on my car, which is irritating because I had been there since 9:30 am and did not receive any alerts till 12:29. No one came to check on me or update me knowing I was waiting for my car, at 1:30 I was walking around with my daughter and a service rep asked me if I was okay and needed anything, I said well I’m waiting for my car it’s been 4 hours now. He told me he would go check, he did and came back and told me well all I can do is get you into a rental (after 4 hours of waiting) I told him that, I said I would need to transfer the car seat, he said let me go check exactly how much longer. He never came back he sent a lady, she also told me well I can get you into a rental, I said the same exactly thing to her and she said let me go check to see how much longer, she came back and said the best bet I can do for you is get you into a rental, I said I’ve been here 4 hours with my daughter now, how much longer will it take before I decide to barely get into a rental. She then came back a while later saying they told me 30 more min, then another guy came and told me they told me 45 more min. Then the same lady came back and said it should be ready by 3 ish. From 9:30am to 3pm I was waiting at the dealership with my 2 year old daughter because no one could offer me a rental, and they told me 4 hours and it was much longer than 4 hours. Very inconvenient and frustrating for me being that I had my daughter with me. Very poor service and I am very unsatisfied how today played out. 5 and a half hours I waited, when they told me it would be a 3-4 hour wait.

Thank u again for your excellent service

Bill assisted me the minute I walked in the door. He was prepared to move my vehicle to the mechanics as soon as I agreed to the required maintenance. He came and got me when the vehicle was ready. Great

Thanks for all you help

I was waiting for my car for 2 hours in lexus waiting room. When i went to look for my advisor he was gone. Not a single text, call or follow up with my car before he headed out. The cost of the oil change increased dramatically from previous times. I wont be coming back to lexus for service