A new battery was installed. After getting home, I asked my brother to check the date on the battery. There was corrosion all over the terminal ???? bolt. I don't understand why wasn't the terminal and bolt cleaned.????
6/9/2026
Stephan T. VERIFIED CUSTOMER
Great service as always, Maico is excellent, very professional and
Always does a great job on my car.
6/9/2026
Hyung Y. VERIFIED CUSTOMER
The service is world class, and Kay is spectacular!! She is the only reason why I will be staying with Lexus, as she makes you feel very important and addresses all your needs and questions.
6/9/2026
Kandace A. VERIFIED CUSTOMER
The rear brake job that you all put on was not done correctly. I traveled over 400 miles home with a shoddy brake job. This put myself and my families lives in danger.
6/9/2026
Steve R. VERIFIED CUSTOMER
Adrian is a patient, knowledgeable, and professional with the Lexus family.
6/9/2026
Kiyima J. VERIFIED CUSTOMER
Very disgusted with the service department! Especially with the last interaction with David!
6/9/2026
Mary A. VERIFIED CUSTOMER
Chris is the best!
6/9/2026
Louis W. VERIFIED CUSTOMER
Exactly what I always received.. Lou
6/9/2026
Han Ginger. VERIFIED CUSTOMER
I had a wonderful service experience with Mark. He was extremely professional, courteous, and helpful.
6/9/2026
Myo H. VERIFIED CUSTOMER
Excellent service from Christian! He kept me informed throughout the entire process, answered all my questions, and communicated effectively. The service was completed sooner than expected, and the overall experience was outstanding.
6/9/2026
Aleem A. VERIFIED CUSTOMER
I was not kept up to date. I had to call to find out the status on my vehicle. A week went by before I decided to call and get information.
6/9/2026
Alma E. VERIFIED CUSTOMER
The service was excellent. Everyone was courteous and especially Roberto who explained everything that was going on with my vehicle from the very beginning. I was impressed with all of the service and especially a wash and wax of my vehicle.
6/9/2026
Lyle O. VERIFIED CUSTOMER
Great service experience. Always value the inclusive vehicle inspection.
6/9/2026
Bob R. VERIFIED CUSTOMER
Gerardo was excellent. Your prices are out of control.
6/9/2026
Cynthia B. VERIFIED CUSTOMER
Excellent service at Lexus of Cleveland. Competent people. Everyone is so nice. Great dealership!
6/9/2026
Karthik V. VERIFIED CUSTOMER
The report was empty and there no proper documentation provided.
6/9/2026
Andrea K. VERIFIED CUSTOMER
It was easy to make an appointment. And everything ran really smooth I was given a loaner which made it easier for me. I thank you for the good service.
6/9/2026
Loretta R. VERIFIED CUSTOMER
Appreciated the effort to help the situation of my car being in the shop too long and making the situation right. Got my car back on the day he said So appreciate that as well!