Jessie ,gave me great service as he always does I am completely satisfied with his service.Also Randy with the car rental was also great service
6/3/2026
Kasey M. VERIFIED CUSTOMER
Danny went over and beyond and gave me the best help possible. Much appreciated, hope to get serviced by him on my next visit.
6/3/2026
Huan Z. VERIFIED CUSTOMER
George was very professional and helpful. He kept me updated and made the service process smooth and easy. I really appreciate his help.
6/3/2026
Patrick R. VERIFIED CUSTOMER
Car runs great. Work done quickly and complete
6/3/2026
Erica R. VERIFIED CUSTOMER
6/1/ 26 at 4:30pm
The two people behind the register/ cashier did not want to help my wife and I at all. When I ask the man behind the counter for Robert, he ignored what I said, and told me, “ you need to talk to a service advisor.” This was the reason I was asking for Robert. Then he told me to see the cashier. When I ask the female cashier if there was an explanation about our car, she said, “see that guy in the corner.”
We work hard to be able to drive a Lexus and had bought two cars at this dealership and NEVER had this customer service so unprofessional.
Daniel Robles and Erica R
6/3/2026
Hesham M. VERIFIED CUSTOMER
Great service & better price than Lexus of Glendale
6/3/2026
Paul M. VERIFIED CUSTOMER
Elijah was quick to respond and helped with finding the solution to my tire issue. He had my car into the service queue quickly and promptly provided feedback for the next steps. I would recommend high scores for Elijah on his next review or promotion evaluation.
6/3/2026
Wille P. VERIFIED CUSTOMER
I have been going to Lexus of T.O.for years not realizing that Lexus of Valencia does a much better job. Communication with Jack was very well done which led to clear expectation. Thank you Jack for taking care of my car (and me). Would definitely consider driving the extra miles for excellent service.
6/3/2026
David G. VERIFIED CUSTOMER
Having Xavier hand me the key so I could take off as opposed to waiting for my car to be brought up I really appreciated and look forward to that next time.
By the way the crew that was working in the am 9:30 as I pulled in were all really nice and professional.
Thank you for the great service Xavier and his tech.
David G
6/3/2026
Nicole G. VERIFIED CUSTOMER
I was completely satisfied with the customer service provided however I had also requested alignment be done and my car is still pulling to the right. I was told it was done but still pulls.
6/3/2026
Jimmie D. VERIFIED CUSTOMER
My history could not be found even though I purchased my vehicle there. I was told my vehicle was a v8 even though it’s a v6. I couldn’t get an answer from the assistant why the service was recommended (time or mileage). I had to get a manager for clarification of what and when additional service was needed. I checked with another company and they quoted me roughly 1/2 the price of all four services needed. I’m very disappointed in my local Lexus dealer.
6/3/2026
Andres L. VERIFIED CUSTOMER
This was not a service advisor issue but a fox lexus issue
6/3/2026
Elma M. VERIFIED CUSTOMER
Great job, wish the wait time was less.
6/3/2026
Jeanne M. VERIFIED CUSTOMER
Excellent service!
6/3/2026
Patricia M. VERIFIED CUSTOMER
I continue to receive excellent service from Tahari my salesman. He is personally, highly professional and very efficient.
6/3/2026
Kevin L. VERIFIED CUSTOMER
Cory was awesome!
6/3/2026
Connie I. VERIFIED CUSTOMER
Can’t remember his name but the service manager was excellent and extremely helpful
6/3/2026
Diane P. VERIFIED CUSTOMER
Very satisfied
6/3/2026
Rodrigo R. VERIFIED CUSTOMER
Nit ready to trade my vehicle just yet
6/2/2026
Glenn K. VERIFIED CUSTOMER
Go back to traditional JM service model. Noticed change at sales as well. Just not feeling past good vibes. Justin was great as usual.