Great SERVICE with a smile.
Thank you very much Jorge
5/30/2026
Richard C. VERIFIED CUSTOMER
Was very thorough with explaining estimates.
5/30/2026
Xavier N. VERIFIED CUSTOMER
I had my first service experience at Lexus Ontario, and it exceeded my expectations. Brandon was professional, courteous, and genuinely considerate from start to finish. He took the time to clearly explain the service process and expected timeline, making sure I understood everything and felt comfortable with what to expect.
He went above and beyond to ensure my wait was as comfortable as possible, making me feel valued. It's refreshing to receive service that is not only efficient but also thoughtful and personal.
Thank you, Brandon, for making my first service visit such a positive experience. Your professionalism and genuine concern for customer satisfaction truly made a difference.
5/30/2026
Leonard S. VERIFIED CUSTOMER
Yes your customer service was great in many fields but the care you give is below average. I didn’t notice at first but when I got home and did the walk around of the vehicle after your service you completed I noticed one of your techs dinged my door handle and chipped the paint on it
5/30/2026
April P. VERIFIED CUSTOMER
Great job Jesse and Lexus! The service was wonderful!
5/30/2026
Emma N. VERIFIED CUSTOMER
I received great customer service by Christian. Thank you!
5/30/2026
David Q. VERIFIED CUSTOMER
Brandon was an exceptional associate. I felt fully confident in all his recommendations and he went above and beyond to ensure service was done expeditiously. Thank you!
5/30/2026
Gilbert V. VERIFIED CUSTOMER
Great
5/30/2026
David D. VERIFIED CUSTOMER
Excellent service. Thank you Maria
5/30/2026
Tandalaya G. VERIFIED CUSTOMER
I was a little confused when I scheduled my appointment because I believed it was for an oil change, which apparently was not the service that had been scheduled. Despite that, I was pleasantly surprised by the exceptional customer service from the entire service department.
The two gentlemen who drove me to and from my nearby waiting location were both kind, professional, and courteous. Cesar, who seems to be the go-to person for all things technology, answered every question I had about my new vehicle with confidence and expertise. It was easy to see why he has earned that reputation.
The service was completed quickly, and every team member I interacted with demonstrated excellent customer care. The only area I would suggest for improvement would be reviewing the completed services with customers at checkout. However, everyone appeared to be at lunch when I picked up my vehicle, so that may be why it wasn't discussed.
Overall, it was a great experience, and I truly appreciated the professionalism and customer service provided by the team.
5/30/2026
Jason G. VERIFIED CUSTOMER
I really appreciate everyone who makes the service experience a pleasant one from beginning to end. I also really appreciate Kay’s excellent customer service and integrity. I never have to worry about any shenanigans getting my TX serviced.
5/30/2026
Clayton T. VERIFIED CUSTOMER
Anthony pastoral and his team of technicians are the best in the business at Keyes Lexus, Anthony is highly recommended, our vehicles are running in top condition thank you to Anthony, Thank you, Clayton T
5/30/2026
Jessica C. VERIFIED CUSTOMER
If we lived in that area we would have brought our car there for sure. He was great! Went above and beyond for us
5/30/2026
Not Provided. VERIFIED CUSTOMER
Best Lexus dealer around! Wouldn’t go anywhere else
5/30/2026
Yacov N. VERIFIED CUSTOMER
Alejo is the best!
very professional and kept me updated on the status of my car,
5/30/2026
Mario C. VERIFIED CUSTOMER
He was helpful and friendly
5/30/2026
Crystal F. VERIFIED CUSTOMER
He was very professional and communicative.
5/30/2026
Jean A. VERIFIED CUSTOMER
As usual, Vahagn provided excellent service. He’s professional, thorough & very knowledgeable.