I made an appt and it still took 5 hours for the service, but I was told it would be fine before closing. I then received a text 3 min before closing that my car was done, which was not enough time to come back to the dealership, so ai had to make arrangements to come back the following day.
In addition, I received multiple phone calls and texts about my "missed appt", even after I called to let them know I had dropped off my vehicle at my appt time.
7/15/2026
David L. VERIFIED CUSTOMER
Javier was truly amazing. He was able to coordinate everything even though it was a very busy day there at Lexus if Las Vegas. I am truly impressed with Javier’s service. Thank you Javier for restoring my love for Lexus again!
7/15/2026
Mustapha B. VERIFIED CUSTOMER
It was a good experience overall. Brandon was excellent. Very personable.
7/15/2026
Thaiese S. VERIFIED CUSTOMER
Eli just has exceptional customer service. He's very knowledgeable, thorough, trustworthy and efficient.
7/15/2026
Jeannifer E. VERIFIED CUSTOMER
Nice service ????
7/15/2026
Maria L. VERIFIED CUSTOMER
I had an outstanding experience at Valencia Lexus today. I am extremely thankful for the exceptional service I received. My service advisor and technician were both amazing
7/15/2026
Elizabeth G. VERIFIED CUSTOMER
Thank you, very much ????
7/15/2026
Gabriela R. VERIFIED CUSTOMER
The service was amazing they were so nice
7/15/2026
Mayra S. VERIFIED CUSTOMER
Excelente servicio 10/10
7/15/2026
Gracie A. VERIFIED CUSTOMER
Thank you for washing my car and for the easy drive-thru set- up, that was easy to get in/out. I love that!
7/15/2026
James E. VERIFIED CUSTOMER
I’ll gladly give my positive comments in the upcoming survey.
7/15/2026
Linda L. VERIFIED CUSTOMER
Priorott has courteous staff and proivides excellent service
7/15/2026
Laura M. VERIFIED CUSTOMER
Amazing attention and attitude
7/15/2026
Andrea B. VERIFIED CUSTOMER
Professional and courteous. Efficient service.
7/15/2026
Deborah C. VERIFIED CUSTOMER
Joseph goes above and beyond to assist - it is much appreciated.
7/15/2026
Paul K. VERIFIED CUSTOMER
Great service
7/15/2026
Danielle M. VERIFIED CUSTOMER
Xavier is the best! He’s very through and caring. I always feel like i’m in the best hands when I take my Lexus in for servicing.
7/14/2026
Carmen And. VERIFIED CUSTOMER
Autumn is very professional!
7/14/2026
Lisa R. VERIFIED CUSTOMER
Fantastic person, super happy with his help. Always willing to go the extra mile.
7/14/2026
Julie W. VERIFIED CUSTOMER
Everyone at Lexus was friendly. They had a loaner for me to use while my car was serviced. No complaints. I drive from West LA out to Glendale to get my car serviced there because I really like the staff there.