Maria is AMAZING! She makes the service process so easy and is an absolute pleasure to work with.
5/30/2026
Colleen B. VERIFIED CUSTOMER
They couldn’t recreate the system error message but I did take a picture when it popped up this last time. I sent it to Paul Cooper, my service technician. This same error message has popped up on several occasions and I ignored it and it went away. I have been under warranty but I will soon be over 50,000 miles. I was told that when the problem happens again it will be covered under the full warranty.
5/30/2026
Sarah O. VERIFIED CUSTOMER
Roberto **** is very professional and know the Lexus GX 550 very well
5/30/2026
James H. VERIFIED CUSTOMER
Roberto and Billy were great—fantastic all around service!!
5/30/2026
Barbara B. VERIFIED CUSTOMER
Daniel was excellent. Thank you for your efficiency.
5/30/2026
Sara L. VERIFIED CUSTOMER
Ashlee is a good reply.
5/30/2026
Josiane F. VERIFIED CUSTOMER
They did a great services i really appreciate the support from Juan Obando for the car.And looking forward to JM Lexus.
Your Welcome!
5/30/2026
Sarah J. VERIFIED CUSTOMER
My first time in with the new car. Friendly staff and helpful.
5/30/2026
Barbara R. VERIFIED CUSTOMER
Billy Bailey is one of the reasons that I’ll purchase another Lexus in the future!
5/30/2026
Alyssa R. VERIFIED CUSTOMER
She’s amazing. I honestly prefer only going when she is there because I know what I need to get done will get done and she is always on it. Great work ethic!
5/30/2026
Catherine S. VERIFIED CUSTOMER
I always great service
5/30/2026
Suzette T. VERIFIED CUSTOMER
Joe is a phenomenal,exceptional employee. He goes way beyond his job duties. Impeccable mannerisms and excellent people skills. He's attentive, caring and listen to what your saying. He paids attention to your concern and gives you constructive advice. He truly is a asset to JM Lexus. Joe gives you great service with a genuine smile.
5/30/2026
Walter J. VERIFIED CUSTOMER
Luis Sierra did a great job. He explained in detail the work that was done. He was very professional.
5/30/2026
Sonja M. VERIFIED CUSTOMER
Yes, Adi was very thorough in his explatnation of the services I needed on my car. I have had my Lexus since I bought it new in 2002, and have had all of my service performed by Lexus. It has been a wonderful automobile!
5/30/2026
David B. VERIFIED CUSTOMER
Incredibly competent and knowledgeable combined with outstanding people skills. You guys have a special service department and we actually look forward to bringing our Lexus in. Keep up the good work!
David and Jill Blaha
5/30/2026
Adam E. VERIFIED CUSTOMER
Was super helpful
5/30/2026
Enesto M. VERIFIED CUSTOMER
Chaotic. Organized chaos? Took 2 hours. I waited 10 minutes as directed by John only to find my car was completed and parked. I finally got my keys and left. John did his job, the coordination with others fell below expectations. I’ll give this place another chance when I need service again.
5/29/2026
Harry F. VERIFIED CUSTOMER
Did a great job
5/29/2026
Carmen And. VERIFIED CUSTOMER
Fantastic service!
5/29/2026
Charles B. VERIFIED CUSTOMER
Chauncey was very polite, took great care of my car’s service. Thank you