Service was good. However, I have a strong odor in my vehicle. I’m not sure where it’s coming from. I started to notice the smell half way home. It was strong to where I had to let my windows down to get some fresh air.
7/16/2026
Elaine D. VERIFIED CUSTOMER
All concerns were addressed with care
7/16/2026
Sharon C. VERIFIED CUSTOMER
All my questions were answered. Jeff Miller is very professional , and a pleasure to work with. Thank you for your services and great staff.
7/16/2026
Ann E. VERIFIED CUSTOMER
A+.....
7/16/2026
Benjamin C. VERIFIED CUSTOMER
I was very satisfied with the results and
Extend my regards to Mr V the consultant
For extra effort explaining the importance of the
Upcoming next appointment for the
Necessary repair.
Thanks Mr V.
7/16/2026
Karla L. VERIFIED CUSTOMER
I specifically explained to Ashlee about my front tire needing maintenance as it kept getting low and they did not check the tire at all. They just checked for a “visual light on” and decided that the tire had no issues. The next day after I took the car to Lexus, the tire was already at 11 psi again. I have been struggling with the tire for a while and they just decided to ignore me on that specific request. Really bad service, wasted one entire day for nothing and now I have to go back again for them to fix it.
7/16/2026
Lorraine B. VERIFIED CUSTOMER
I had a scheduled appointment, yet I still waited over three hours for what should have been a simple tire rotation. That was very disappointing.
While I was there, I asked Ashley to speak with the salesperson who sold me my vehicle regarding a scratch on the inside door handle that occurred while Lexus was having my windows tinted. When it was time to check out, I asked about the update and was told Ashley was no longer there and that she hadn’t added the issue to the service notes. The advisor assured me he would call me by the end of the day so the matter could be resolved, but I never received a call.
This was my first service experience with Lexus, and I sincerely hope my next visit is much better. I chose Lexus because of its reputation for exceptional customer service, and unfortunately, this experience did not meet those expectations.O
7/16/2026
Diane M. VERIFIED CUSTOMER
I enjoy meeting with Henry. He is always wonderful and makes me feel like a valued customer. Thank you!
7/16/2026
John R. VERIFIED CUSTOMER
Maria was a super friendly service advisor and I was in and out of Crown Lexus in a reasonable time. Thanks all
7/16/2026
Ferna G. VERIFIED CUSTOMER
As always service was outstanding!
7/16/2026
Bill D. VERIFIED CUSTOMER
Exceptional customer service!!!
7/16/2026
Raymond T. VERIFIED CUSTOMER
Tony went far and being. He made my visit pleasant and welcoming. Thank you!
7/16/2026
Sara M. VERIFIED CUSTOMER
Alejo is great work with and always provides fantastic customer service!
7/16/2026
Quinton W. VERIFIED CUSTOMER
Randy is the man! Super grateful for him always taking care of me and making sure my car is running perfectly. Thankful for him and the rest of the service team at Lexus of Glendale.
7/16/2026
Cindy O. VERIFIED CUSTOMER
Helen was very professional and has great customer services
7/16/2026
Nicole M. VERIFIED CUSTOMER
Thank you!
7/16/2026
Carolyn S. VERIFIED CUSTOMER
He was polite, efficient, and handled my issue immediately. I will continue to use Ray as my service person with my beautiful new RX 350 hybrid.
Many thanks for a positive experience????
7/16/2026
Jack W. VERIFIED CUSTOMER
Alejo is my guy. The best service rep I have ever dealt with. His organization combined with his kind demeanor makes him someone you look forward to working with. He is a true asset to the Lexus family.
7/16/2026
Rhodora V. VERIFIED CUSTOMER
Tino Ruiz is very professional,attentive,helpful and knowledgeable.Everyone are very helpful and friendly as well