We found Mark to be courteous, thoughtful, energetic, friendly, helpful, and he wants to help.
An asset to your team.
6/2/2026
Anthony A. VERIFIED CUSTOMER
Great service.
6/2/2026
Julius I. VERIFIED CUSTOMER
Thank you Maria for assisting me and for the excellent customer service.
6/2/2026
James U. VERIFIED CUSTOMER
Mr.Gonzales Service quality is consistently outstanding, exceeding my expectations.
6/2/2026
Vanessa J. VERIFIED CUSTOMER
Chris Santos was great. Professional, quick. Really great service
6/2/2026
Yvette G. VERIFIED CUSTOMER
Chris was absolutely the best service I’ve had there. He answered all my questions with patience and kindness. He also helped me with fixing my rims. I left there extremely happy! Thank you Chris!!! See you next week!!
6/2/2026
Elissa H. VERIFIED CUSTOMER
I have been coming to Lexus of Valencia for the past 15 to 20 years and Jack is the best service person I have ever experienced. I loved Scott but Jack is excellent! Great attention to detail and customer service which is always appreciated.
6/2/2026
Donald B. VERIFIED CUSTOMER
Very knowledgeable I was in and out in just a few minutes.
6/2/2026
Jack D. VERIFIED CUSTOMER
It was very hard to understand Billy today with a mask on. Since he was sick, I appreciate he had the mask, but I still had to ask him “what?” or “pardon me?” several times. He needs to speak up quite a bit when he has a mask on.
6/2/2026
Taran E. VERIFIED CUSTOMER
Alec & Jessie were both wonderful and helpful. I feel as though I can trust Lexus any time I need another service.
6/2/2026
Margaret D. VERIFIED CUSTOMER
Joe gave me excellent service and is very professional
6/2/2026
Greg P. VERIFIED CUSTOMER
First visit to the dealership. Very happy with the service received from Jay and the mechanical staff.
Thank you very much.
6/2/2026
Gregory S. VERIFIED CUSTOMER
Excellent service as always! I appreciate your team reviewing our service ticket.
6/2/2026
Renee S. VERIFIED CUSTOMER
Vi was great, but the time estimate was way off. I dropped it at 9:30. It was supposed to be ready at 12:30, but it wasn’t ready until after 2:30. Fortunately I had a loaner, but would have appreciated a more accurate estimate or more text updates. I do like the dealership and service dept.
6/2/2026
Mark M. VERIFIED CUSTOMER
Donny Joseph was very helpful in assisting me with paying my new phone to my car. He as thorough and his explanations made sense.
6/2/2026
Margaret L. VERIFIED CUSTOMER
Aaron is courteous and very helpful.
6/2/2026
Pamela D. VERIFIED CUSTOMER
I was completely satisfied with my service today.
6/2/2026
Una L. VERIFIED CUSTOMER
Great service
6/2/2026
Bruce K. VERIFIED CUSTOMER
Mj was great and I plan on using him moving forward. Your service people are great as well