Didn’t even met the advisor, another person helped us and only because we had to asked after waiting 30 minutes.
6/9/2026
Gonzalo G. VERIFIED CUSTOMER
The courtesy wash wasn’t done when I arrived. I did not get a call that my vehicle was ready. I had to call at 4:05 pm to check and get an update.
6/9/2026
Ray J. VERIFIED CUSTOMER
Billy is awesome!! Vehicle was in and out quickly. Thank you!!
6/9/2026
John H. VERIFIED CUSTOMER
She was very competent, as usual!
6/9/2026
Helena Z. VERIFIED CUSTOMER
Always a pleasure going to JM Lexus and getting our car service. Joe our
Service Rep takes good care of us and treats us like family.
6/9/2026
Blair W. VERIFIED CUSTOMER
Corey was great and communicated with me very well. My only gripe was the delivery of our vehicle back to our home and changing the seat settings after receiving the vehicle back. Everything else was great.
6/9/2026
Susan M. VERIFIED CUSTOMER
Cassie is an amazing asset to your company. A great service advisor and I have been a Lexus owner for 22 years.
6/9/2026
Terry-Ann M. VERIFIED CUSTOMER
I am very pleased with my service
6/9/2026
David B. VERIFIED CUSTOMER
Cassie was very knowledgeable I felt she really cared about our problem a pleasure to do business with.
6/9/2026
Rose U. VERIFIED CUSTOMER
Billy provided excellent customer service through emergent customer vehicle issues and when short on advisors & mechanics
6/8/2026
David B. VERIFIED CUSTOMER
Excellent customer service
6/8/2026
Colleen S. VERIFIED CUSTOMER
Thank you for making sure the key was in stock before I arrived to get a new key made.
6/8/2026
Michael G. VERIFIED CUSTOMER
Great service. Leo was great
6/8/2026
Norris P. VERIFIED CUSTOMER
Very professional
6/8/2026
Melrose S. VERIFIED CUSTOMER
Although the service was done, I was very disappointed in the dirty vehicle that was given to me by Delilah. I felt like I needed a shower after I got out the car. Every window and mirror was filled with dust, fingerprints and residue from previous customers. I have photos if needed. This was a disgrace.
6/8/2026
Mae Y. VERIFIED CUSTOMER
Thank you, Delilah, for taking good care of me on Sunday!
6/8/2026
Cari M. VERIFIED CUSTOMER
When I received my vehicle inspection report I selected no tires but YES to the alignment. It never happened. Now I have to waste another day taking it to another mechanic to get it fixed. It’s a disappointing inconvenience. Once my oil change package is done, I will not return to JM.
6/8/2026
Aileana N. VERIFIED CUSTOMER
Luis offers excellent customer service
6/8/2026
Ajoy K. VERIFIED CUSTOMER
Joe is really good. He is very knowledgeable, very courteous and very helpful and answers all our questions.
6/8/2026
Julius I. VERIFIED CUSTOMER
Thank you Maria for assisting me and for great service