It took him almost 3 weeks to get back to me in regards to a speaker that was ordered for my car.
4/28/2026
Jennifer L. VERIFIED CUSTOMER
Gerardo was very helpful and professional.
4/28/2026
Karen P. VERIFIED CUSTOMER
My visit was pleasant and the recall issue resolved. I arrived at 8:10 am and the car was ready about 10:30 am. I also got my question answered about a problem I was having with opening the trunk with my foot.
4/28/2026
Huma M. VERIFIED CUSTOMER
Excellent service
4/28/2026
E S. VERIFIED CUSTOMER
I complained about the display screen not working on some occasions and brought two screen shots of the problem to thE S
4/28/2026
Rebecca B. VERIFIED CUSTOMER
Great Service, time in/out as promised - important to me, both on target.
4/28/2026
Stanislav F. VERIFIED CUSTOMER
Travis reviewed my bill with me. He was friendly and answered my questions. Cordis checked me in and he was pleasant and welcoming.
4/28/2026
Fatima M. VERIFIED CUSTOMER
Justin is a great service man!
4/28/2026
William D. VERIFIED CUSTOMER
Very competent and professional.
4/28/2026
Vincent V. VERIFIED CUSTOMER
Yes, I was satisfied with Joseph Hernandez. Mr Hernandez is very curious, very explanatory about what was going to be done to my vehicle. He also explained about the vehicle maintenance special you offered and which I purchased. I have no complaints. I will definitely ask for Joseph on my next visit.
4/28/2026
Anthony P. VERIFIED CUSTOMER
Great service from Anthony P
4/28/2026
Judith M. VERIFIED CUSTOMER
Sam Lamas gave me excellent service. He clearly explained to me what the mechanic who worked on my car suggested I needed so that I was able to make the correct decisions. After the maintenance was completed, Sam went beyond what I would have expected and walked me to my car and solved a problem that I had been having with car Play. J M Lexus is lucky to have such a stellar employee.
4/28/2026
Violeta D. VERIFIED CUSTOMER
Great service!!
4/28/2026
Francisco O. VERIFIED CUSTOMER
Thank you for everything.
4/28/2026
Betty E. VERIFIED CUSTOMER
Excellent service and friendly environment.
4/28/2026
Shelly E. VERIFIED CUSTOMER
Kind and courteous
4/28/2026
Bob B. VERIFIED CUSTOMER
Cory always does a great, professional job.
4/28/2026
Ana C. VERIFIED CUSTOMER
He did a good job
4/28/2026
Char'Dae C. VERIFIED CUSTOMER
I reserved an RZ through the Lexus application. Upon my arrival at the Sarah location, I was introduced to Joel. When I proceeded outside, I observed what I believe to be a Lexus NX or NZ model. I attempted to address this discrepancy, but I recognized that my husband would not comfortably fit into a vehicle of that size. Consequently, I departed. Upon seeing the vehicle I was provided, my husband inquired about the situation. I contacted Lexus again and requested to speak with Joel. After approximately an hour without a return call, I visited the dealership to resolve the matter. While I was speaking with Joel, he informed a colleague, in my presence, that I did not want the car. This was inaccurate; I had requested an RX and was presented with a vehicle of his choosing. I then went outside to inspect a parked RX, which was notably unclean, both internally and externally. I was significantly distressed and pressed for time, and I chose not to re-enter the dealership after my second visit. I am a loyal Lexus customer, but I am uncertain about returning to the Sarah location given the experience I encountered.