Lexus Monogram Service

Joel is always great as are the other service staff. My only complaint this last visit was my loaner had a ton of hair on the carpet of the passenger seat. I had never seen that before. I was surprised. Usually the loaners are clean. Thank you.

Joel is great

Good Customer service

Amazing and very profesional Service.

Issue was not resolved.

Always a perfect experience at Crown Lexus

Robert was knowledgeable and professional, we were also greeted promptly as we pulled in, felt comfortable and knew where to proceed

Great service

Christian made the process so easy and efficient! I was in and out within an hour, great customer service. If I choose service rep each time I would! He was very knowledgeable and helpful when going over the paperwork. I had a great experience. Thank you Christian :)

Great customer service

Vehicle check-in was quick and efficient. All employees were friendly and polite.

Great service as always!

Cassie Thadeus customer service was exceptional.

Communication was strikingly lacking during this entire episode of service. I dropped my car off at an 11 o’clock appointment for my 60K mile service. I was advised that this was a big appointment and would require several hours to complete and they recommended that I get a loaner car which I took. It seems that once I took the loaner car that I was moved to the back of the line. My car did not go into the shop until 3 PM and they were not able to complete the service on the same day. I called to check on the car, but I could not be given an update on when it would be done. The next morning, I still have not received an update at 10:30 AM so I called to sort out when my car would be complete as I had scheduled appointments that day and would not be available to pick up the car past 12:30 PM. I was told my car was nearly done, but they could not guarantee that it would be available at 12:30 PM. I was able to pick up my car at 12:45 however, I never received the inspection report. This is not the service that I expect from Lexus. It is also not the service I have received in the past from Lexus and I was fairly disappointed in this interaction. I relayed my frustration with Billy when I picked up the car and he apologized profusely. I hope that I do not receive similar frustrating. Service in the future.

Sebastian always does a great job to keep me updated and always on top of it. Absolutely a great pleasure to have him as a service advisor

Thank you for taking care of my car. I enjoyed working with Robert during this experience. Jim Greek

Mark was very helpful from the start. The first time I came in for service, he came out right away, checked my car, and politely asked how he could help. He kept me updated and called me when my car was ready for pickup. He also helped arrange a Lyft ride so I could get to work. When I got my car back, it was clean and ready to go. I’m very satisfied with his service. He is punctual, professional, and truly cares about his customers. A+ experience.

None at this time

Im missing my inspection video

Roberto was great explained everything and guided me to getting all the service I need for 100k miles