Juan was great. He listened to our concerns and followed thru with the technician
6/13/2026
Julio R. VERIFIED CUSTOMER
It took three hours to change oil. I am not sure if the service staff placed my car last because I denied extra services with estimated price more than 1k. I not happy with the service provided today.
6/13/2026
Stephen L. VERIFIED CUSTOMER
Sergio was great!
6/13/2026
Theresa G. VERIFIED CUSTOMER
Tony Hang is knowledgeable, polite, professional and friendly. I trust him and confident in his recommendations.
6/13/2026
Semee P. VERIFIED CUSTOMER
Wonderful service. ⭐️⭐️⭐️⭐️⭐️
6/13/2026
Chris S. VERIFIED CUSTOMER
Excellent service as always, thank you JM Lexus.
6/13/2026
Mariana R. VERIFIED CUSTOMER
Service was great and fast.
6/13/2026
Kimberly A. VERIFIED CUSTOMER
Elijah was friendly and professional. Answered all my questions. Thank you
6/13/2026
Sharon S. VERIFIED CUSTOMER
I am very happy with Delilah Cardona as my service advisor. She is always friendly and professional.
6/13/2026
Chang-Long L. VERIFIED CUSTOMER
Jack, you handle my car on 6/6, customer #4394197, invoice #128016: I want make appointment on 6/ 19 or 6/20 for the $1,675 repairs (4 items). Can I use the Summer Savings Special coupon for 15% off? Please let me know ASAP. ****-****-xxxx
6/13/2026
Joanna S. VERIFIED CUSTOMER
Please don’t contact me. Take some customer service lessons from Subaru. They provide uber/lyft for their customers no matter if it’s a small service. Why would you guys offer me transport but one way only?!!! For a luxury dealership you guys provide barely the minimum customer service.
6/13/2026
Oscar C. VERIFIED CUSTOMER
Thanks, yes
6/13/2026
RHONDA S. VERIFIED CUSTOMER
Unfortunately, when I picked up my car, and after I left, I discovered that my back hatch wouldn’t work when I push the button, my sunroof wouldn’t close, I had issues with the remote on my key, so I took it back. Items were reset and seemed to be functioning,however my key remote doesn’t seem to be functioning as easily as it did prior to my dropping the car off. I’m not sure why all of these functions aren’t checked to make sure everything is in working order before giving it back to the customer. Disappointing to drop your car off and picking it up and having issues to deal with that didn’t exist before hand. This isn’t the first time that this has happened.
6/13/2026
Tracy L. VERIFIED CUSTOMER
Able to fit me in promptly on short notice so I could get my tire repaired before a planned road trip; much appreciated!
6/13/2026
Ilene S. VERIFIED CUSTOMER
I always have a good experience when I take my vehicle to Lexus. Corey was great he helped me with a sensor on my dash and spoke to me about a filter. He was kind and respectful.
6/13/2026
Geraldine D. VERIFIED CUSTOMER
My representative, Brandon, was very helpful with updating me on the service of my Lexus. It did take a longer time than I wanted but the service is now complete and all is good. Thank you
6/13/2026
Craig S. VERIFIED CUSTOMER
Driver seat still rubbing.someething is not right. Right
6/13/2026
Angela J. VERIFIED CUSTOMER
Great service very friendly explained everything very helpful and friendly