Arturo is a great asseset to your company his customer service and quick responsiveness is unmatched. Give the man a raise and a paid vacation. Kindly , ilene
6/13/2026
Shawn M. VERIFIED CUSTOMER
Very courteous and service was superb thanks a bunch Vy
6/13/2026
Michael G. VERIFIED CUSTOMER
I've been working with Shedrick over the past 4yrs he's a excellent person & friend, always provides great customer service.
6/13/2026
Charmaine J. VERIFIED CUSTOMER
I loved his apparent honesty and directness! He didn't come off as a pushy salesman, like many service writers.
6/13/2026
Kathleen W. VERIFIED CUSTOMER
Adam was very patient and kind to me. I didn’t have my insurance card and he had to wait 20 minutes while I called my agent. The agent finally responded with an email with my insurance card. Adam was great!!!
6/13/2026
Frederick L. VERIFIED CUSTOMER
Courteous, personable and informative. Highly recommended advisor, a value to this dealer.
6/12/2026
Solomon B. VERIFIED CUSTOMER
I appreciate his advice and counsel..
6/12/2026
Alecia C. VERIFIED CUSTOMER
I would only consider a trade if the payment is reduced or not increased with no money down. I would be interested in an RX (white, black or silver) with all white or preferred red & black interior).
6/12/2026
Sandra F. VERIFIED CUSTOMER
Thank you Justin
6/12/2026
Barbara H. VERIFIED CUSTOMER
Adam was kind, professional, and thorough.
6/12/2026
Douglas L. VERIFIED CUSTOMER
Carlos Nunez is my usual service representative who highly recommended Leo while on leave. Leo is an excellent customer service representative who was excellent at communicating with me when the vehicle was ready to pick up
6/12/2026
Ashley B. VERIFIED CUSTOMER
Unfortunately, my recent service experience was extremely disappointing.
After picking up my CPO 2022 Lexus NX350, the vehicle immediately began running poorly and produced a large amount of white smoke from the exhaust. The issue was later traced back to the engine being significantly overfilled with oil during service.
My biggest frustration was communication. Throughout the day, I made multiple attempts to reach my service advisor by phone, text, and email and was unable to get timely updates regarding a situation that had left me concerned about potential engine damage.
I understand that mistakes can happen. What matters most is how they are handled afterward. In this case, I expected more proactive communication, more urgency, and greater transparency regarding the condition of my vehicle and the steps being taken to ensure no long-term damage occurred.
I hope the dealership takes this situation seriously and improves both quality-control procedures and customer communication moving forward.
6/12/2026
Ilona D. VERIFIED CUSTOMER
Paul was great and easy to
Work with!!
6/12/2026
Claudia W. VERIFIED CUSTOMER
????
6/12/2026
August C. VERIFIED CUSTOMER
Very helpful explaining what was done to my vehicle
6/12/2026
Michael R. VERIFIED CUSTOMER
Delilah was a pleasure to work with and very knowledgeable.
6/12/2026
Orin R. VERIFIED CUSTOMER
Always feel confident about work done at JM Lexus.
6/12/2026
Jomy P. VERIFIED CUSTOMER
Thank you Sam !!
6/12/2026
Shieka B. VERIFIED CUSTOMER
I have Henry as my advisor. He is always professional and keeps me updated with where my car is during service. He always ensures that he gives great customer service. He always smiles and always answers my questions thoroughly. No matter how many I ask, he never rushes me. (I do ask plenty) I truly appreciate his patience.
6/12/2026
Kathryn D. VERIFIED CUSTOMER
Love Lexus of Lincoln, Aaron Butler and my Lexus
I want to always drive a Lexus! Kathy Dixon