A little disappointed with the wheel alignment notice. Could not provide the actual numbers until the car was on the alignment machine…2024 ES 1160 miles, I believe this to be a promo to improve service department profitability.
5/5/2026
Charlean H. VERIFIED CUSTOMER
Thanks!
5/5/2026
Fred L. VERIFIED CUSTOMER
Always comfortable working with Aaron...polite, professional and honest. He's a credit to Lexus.
5/5/2026
Geraldine D. VERIFIED CUSTOMER
A special thank you to Brandon for his professional guidance and support . Greatly appreciated!
5/4/2026
Heather M. VERIFIED CUSTOMER
Kirk did a great job servicing my car!
5/4/2026
Dawn S. VERIFIED CUSTOMER
Adam was a delight! He did a fantastic job keeping me updated on the process! I understand that the service department was extremely busy so having the loaner car made this so much easier for me. Michael, who assisted with the loaner vehicle, was awesome too!
5/4/2026
Sharon A. VERIFIED CUSTOMER
Chauncey is very professional and take pride in is work. I have been going to him for over 4 years. Excellent customer service offered by him.
5/4/2026
Bennie D. VERIFIED CUSTOMER
HE JOHN DID EVERYTHING HE COULD TO SATISFY ME WITH MY GREAT SERVICE GUY
5/4/2026
Wenmin D. VERIFIED CUSTOMER
Xavier Allen was very helpful and professional. English is not my first language, but he was very patient and explained everything clearly. He was kind, respectful, and made my service experience very comfortable. I really appreciate his help today.
5/4/2026
Lorna S. VERIFIED CUSTOMER
Extremely Satisfied
5/4/2026
Oscar V. VERIFIED CUSTOMER
Everything was so nice like always Helen is just awesome!!!
5/4/2026
Lauren S. VERIFIED CUSTOMER
My experience with Robert and the service department is always exceptional. Robert goes out of his way to make sure that I am completely satisfied and while taking care of. Getting any service or repairs done on my Lexus is always very smooth easy and overall a great experience.
5/4/2026
Tatevik S. VERIFIED CUSTOMER
thanks for high-quality good quick service.
5/4/2026
Diane R. VERIFIED CUSTOMER
He was really professional and kind- I’ve just lost my husband- and he made the experience painless. His compassion was only exceeded by his competence- I really appreciated him -and will always try to have him as my Lexus person. Diane R
5/4/2026
Nancy H. VERIFIED CUSTOMER
Everything was very organized and I appreciate the good work!
5/4/2026
Edgar P. VERIFIED CUSTOMER
Courteous and transparent which were greatly appreciated. 10 out of 10 experience.
5/4/2026
Adrienne R. VERIFIED CUSTOMER
Sam went above and beyond to make sure I was completely satisfied with the work done on my car. If I could I would ask first him everything I needed work done on my car.
5/4/2026
Rocky G. VERIFIED CUSTOMER
It's always a pleasure to take are car in to get serviced. We especially appreciate the warm welcome Christian gives us, we are treated like family at Lexus. We appreciate all of Christiana efforts.
5/4/2026
Rolando D. VERIFIED CUSTOMER
Shedrick was great in communicating status and items requiring attention
5/4/2026
Thomas O. VERIFIED CUSTOMER
Took seven days of phone calls to get through to the Service Dep to schedule my next 6000 mlle maintenance. i was told your phone system was down for a couple of days, but the two messages I left (one on voicemail and one with a live operator) were ignored. Finally, when I called a third time, Donna your operator intervened and had me hold the line whooe she walked over to Service and got someone on the line.The appointment went smoothly. Adam was polite and helpful.