Shedrick did an excellent job. My car was repaired quickly and efficiently
6/17/2026
Antonio G. VERIFIED CUSTOMER
Great service as always!
6/17/2026
Robert V. VERIFIED CUSTOMER
Randy was exceptional to work with! He converted a stressful situation to an easy interaction that allowed us to feel valued, and respected. Randy is truly an asset to Lexus Glendale.
6/17/2026
Kwang C. VERIFIED CUSTOMER
Too much take time for
only general manatanace
Of 3 hours.
6/17/2026
Pamela C. VERIFIED CUSTOMER
Everything/everyone was great but would have liked to have had my tires shined up!
6/17/2026
Karolina S. VERIFIED CUSTOMER
The prices were inflated and repairs offered were arbitrary and not necessary.
6/17/2026
Rommie H. VERIFIED CUSTOMER
Excellent service
6/17/2026
Sandy S. VERIFIED CUSTOMER
This was my first visit to your dealership. I was happy with the service that I received and the early availability for service. I stopped by the Lexus store and purchased a new key fob for my vehicle and was able to have a programmed a few days later, overall great experience, friendly staff, professional advice and very happy with the service I received. Thank you for following up with me as it’s nice to know that you want to provide the best possible service to your customers Mr. Sandy S
6/17/2026
Mark T. VERIFIED CUSTOMER
Please re-send survey via e-mail….
I did not receive….
6/17/2026
Mary S. VERIFIED CUSTOMER
Adrian was very attentive and thoroughly explained all repairs that were done and those that were needed.
6/17/2026
Jorge H. VERIFIED CUSTOMER
My experience with the service department at Lexus of Glendale was extremely disappointing.
I had a scheduled appointment at 10:00 AM and arrived 15 minutes early. I was initially told my vehicle would be ready in less than two hours. After waiting 2½ hours, my service advisor, Taha Aoukal, informed me that my vehicle needed an additional service and assured me it would take less than one more hour.
Instead, I ended up waiting 4½ hours before my vehicle was finally ready.
The biggest issue wasn’t just the delay—it was the repeated inaccurate time estimates and the lack of communication. I chose to stay at the dealership because I trusted the time I was given. As a result, I spent 4½ hours sitting there and even skipped lunch, expecting my car to be finished when promised.
This is a Lexus dealership, and I expected professionalism, honesty, and respect for my time. Instead, I experienced poor communication and broken promises. If the service was going to take this long, I should have been told upfront so I could have planned my day accordingly.
I expect much better customer service from a luxury brand. Unfortunately, based on this experience, I cannot recommend the service department at Lexus of Glendale.
6/17/2026
Jonathan R. VERIFIED CUSTOMER
A+ service
6/17/2026
Ryan W. VERIFIED CUSTOMER
Service from Adi is always great. Appreciate the diagnostics and records for my file
6/17/2026
Michael A. VERIFIED CUSTOMER
????????
6/17/2026
Jaime V. VERIFIED CUSTOMER
Excellent service Jessie attentive and make me inform every details
6/17/2026
Herbert L. VERIFIED CUSTOMER
I have spoken with Donte about the problem. I was told that all that they were going to do was rotate the tires. The invoice given to me when I picked up the vehicle MAKES NO REFERENCE TO ROTATION OF TIRES. WERE THEY TOO BUSY AND JUST DIDNT DO IT.
6/17/2026
Amiel A. VERIFIED CUSTOMER
Robert is very helpful, assisted me with good communication.
6/17/2026
Emma S. VERIFIED CUSTOMER
Diego did an excellent job! He was very helpful, respectful, and demonstrated a high level of professionalism. Thank you very much, Diego!