During the servicing of our vehicle, our service consultant offered assistance should we require anything while awaiting at the Fountains Shopping Center. After a four-hour wait, we attempted to request a return ride via the provided text message service, as instructed at the start of our appointment. However, our messages received no response. Consequently, we had to contact the main number approximately four times before connecting with a live representative to arrange pickup, as the automated system was unable to comprehend our request. Therefore, for all future services at Fox Lexus of El Paso, we respectfully request the provision of a loaner vehicle, given that we travel from out of town and wish to avoid a similar inconvenience. Should you have any inquiries, please do not hesitate to contact me.
William Osborne
6/17/2026
Claudia B. VERIFIED CUSTOMER
Excellent service
Very informative and attentive
6/17/2026
Maria C. VERIFIED CUSTOMER
Service is amazing
6/17/2026
James F. VERIFIED CUSTOMER
Great work! Very helpful
6/17/2026
Adham M. VERIFIED CUSTOMER
Great service no complaints
6/17/2026
Arnekua J. VERIFIED CUSTOMER
So helpful and a great listener to your needs.
6/17/2026
Engelbert V. VERIFIED CUSTOMER
Faustino is a great service specialist, and he should train others to be more like him. He is courteous, sincere, and very professional.
6/16/2026
Elizabeth C. VERIFIED CUSTOMER
Peter was professional and genuinely kind.
6/16/2026
James Y. VERIFIED CUSTOMER
Adrian was very helpful and professional.
6/16/2026
Nahomie M. VERIFIED CUSTOMER
I have never written a review for JM before, but the excellent service I received from Justin prompted me to do so. He is very knowledgeable, and I trust his guidance. I walked out feeling satisfied and am looking forward to working with him again.
6/16/2026
Jeanette J. VERIFIED CUSTOMER
Excellent custumer service. Thabk you!
6/16/2026
Laurene F. VERIFIED CUSTOMER
Maico is very knowledgeable & explained all details concerning my service
6/16/2026
Kacie V. VERIFIED CUSTOMER
Chauncey was great. you can tell he cares about what he does
6/16/2026
Carol C. VERIFIED CUSTOMER
I appreciate the care taken in handling what was needed for my Lexus. From start to finish all of the personnel involved did an excellent job.
A very special Thank You to Brandon, and to Jody for making sure my experience was a good one.
6/16/2026
Anastasia H. VERIFIED CUSTOMER
Great service. No complaints
6/16/2026
Mark L. VERIFIED CUSTOMER
Joe is great. Not the first time he's been my service tech. Friendly, helpful, and good communication
6/16/2026
Gladys Q. VERIFIED CUSTOMER
Danny is the reason I come to this location. He’s amazing!
6/16/2026
Pamela Q. VERIFIED CUSTOMER
My service advisor, Joe, is amazing. He is welcoming, kind and conscientious of a customer’s time.
6/16/2026
Julia V. VERIFIED CUSTOMER
Good
6/16/2026
Lori S. VERIFIED CUSTOMER
MJ was great. Very personable and explained everything to me. I highly recommend MJ and JM Lexus.