I came in for 100k mile service, just to be told that couldn’t be completed because the car hadn’t hit 100k in miles yet, which is not my biggest issue. My appointment was scheduled for 10:30am, which they couldn’t find “due to a whole new computer system.” We were quoted the car to be ready at 3pm for the 100k service. After being notified about the service that couldn’t be performed, they were just doing the oil change and rotating tires, the service still took 5 hours. Completely unacceptable. When asked why it took so long, the blame fell on “the new computer system” again.
7/10/2023
Katina M. VERIFIED CUSTOMER
David is the best! Thank you for all your help!
7/10/2023
Jeong C. VERIFIED CUSTOMER
Anthony is responsive, professional and understanding. Can’t be satisfied more.
7/10/2023
Valerie W. VERIFIED CUSTOMER
Helen is great and always takes good care of my needs and Mark is a top notch mechanic and always checks everything
7/9/2023
Julian A. VERIFIED CUSTOMER
He was a quick and efficient. Helped me to understand everything that was reported on my car. Very professional.
7/9/2023
Joseph Y. VERIFIED CUSTOMER
I loved my service and Fiona was the best I I want to have her help me all the time. She is sooo nice and sweet and helpful. I adore her... Xan itrsst her to dinner for being sooooo wonderful.
The best service!!!!
Joseph
7/9/2023
Brixton S. VERIFIED CUSTOMER
Tito was very friendly and professional. Service with a smile will always keep me comimg back to Crown Lexus. Tino said he will take care of me and he did not disappoint. Even though I had requested for a loaner yesterday morning only at my time of service, Tino got me a loaner. He said that my car should be ready in less than two hours, my car was ready in about 1 1/2 hrs. Tino took care of me.
Thanks Tino.
7/9/2023
John B. VERIFIED CUSTOMER
Vaness is an excellent service rep, always friendly and knowledgeable.
7/9/2023
Susan B. VERIFIED CUSTOMER
N/A
7/9/2023
Maria G. VERIFIED CUSTOMER
Robert Maynard is a very kind person, I was very happy with his service and he informed me of the situation at all times, I thank him for the service he gave me and his attention, very kind.
7/9/2023
Luanne W. VERIFIED CUSTOMER
I love and appreciate my Lexus dealer and service department, I am and have always been treated wonderfully and the work on my Alexis is always superb??
7/9/2023
Kristen R. VERIFIED CUSTOMER
Robert was a pleasure to have as my service advisor. I look forward to working with him in the future for all of my Lexus service needs.
7/9/2023
Carmen V. VERIFIED CUSTOMER
Helen, keep me updated with the service
7/9/2023
Alicia A. VERIFIED CUSTOMER
Faustino provided attentive and friendly customer service. Thank you!
7/9/2023
Oswaldo F. VERIFIED CUSTOMER
Ms. Helen was very accommodating and helpful. She explained in detail the service needed to be done to my car.
7/9/2023
Jugraj R. VERIFIED CUSTOMER
Great customer service. He give m appointment same day. Oil service check everything done today. I have one tire low air after two weeks. He say when show sign low aid tire. Come back dealership. Fix it. Now tru to find it. Bu can’t find. Thx crown lexux. Great service ????????
7/9/2023
Debi R. VERIFIED CUSTOMER
Tyler Payne is great and made sure I was completely satisfied. When I come back for other recommended repairs it will be to him I will go.
7/9/2023
Apolonia T. VERIFIED CUSTOMER
Tyler was very helpful
7/8/2023
Joseph T. VERIFIED CUSTOMER
Always impressed with Metro Lexus. Pulled in, was greeted in the garage before I could open my door. Paul was a consummate professional. He was thorough and detailed, explaining what would be taking place and setting the timeline and expectations. My experience with Paul made me realize why I chose Lexus as a brand, and when I returned to pick up my vehicle, I decided to upgrade from a 2019 RX350 to a 2023 RX350.