Lexus Monogram Service

Devin was awesome! I feel like he went above and beyond explaining every service that was performed in detail. Thank you Devin!

Nice waiting area and Fiona’s knowledge about the car.

Christian team service was excellent. Thank you for taking care of my car today.

Great Service

I was very impressed with the video and comments that Paul Yakovets, the master technician of my Lexus SC430, provided me. Well done! Thanks for your service.

I still need to setup up my gps

I was surprised to learn that the 2018 RX 350 we purchased in 2021 as a certified pre owned vehicle did not included road hazard coverage.

Jeffrey Miller was absolutely AMAZING. He made my service experience enjoyable. He was nice, professional and informative.

Vehicle is usually returned on time and always clean!! Paul contacted me as to what was being done and when completed.

Paul may be a nice person, but I do not want to work with him again. He did NOT keep me informed at all. I had to initiate contact. In fast, he went home without contacting me the whole day that I dropped my car off at 9 AM. I CALLED AT 5:30 PM INQUIRING WHAT WAS GOING ON. THEY SAID HE WAS GONE. I left a message. Paul called back 35 minutes later. He sounded annoyed with me. When I called this morning three hours after your shop opened, he sounded annoyed with me for calling. He had no information. I reminded him again that I had to travel to Youngstown the next day and would need my car. He said he knew. Four hours later, he called and said everything was fine. I asked if he relayed the information I shared about my lane assist lines “melting’ and disappearing. He said a case file was started. I picked up my car. Paul was not with anyone. He saw me, but did not greet me. I was helped by someone else. I asked that young person to ask the technician to speak to me for a second. The young man ran and came back and said the technician was gone. I asked for someone to please show me the button that turns on and off the lane assist. I never use it, so I didn’t know where it was. He ran and got a maintenance worker. He said he would see me in 5 minutes. I waited almost q5 minutes and went back in. I got the young man’s attention and he ran to get the guy. The guy apparently went to the restroom instead of coming to see me. I waited and he finally came. A big, tall guy. He showed me the button and I left. After getting home, I realized that my car didn’t even get washed. This was the worst experience I have ever had.

As always, All employees, I dealt with were professional, courteous and well informed.

Is my car ready?

Devin, thank you for providing prompt and professional service. My vehicle was returned within the stated time frame.

Our previous Service Advisor had left and we were assigned to Tyler Payne. We couldn't be happier, as Tyler was outstanding! In addition to being very friendly, knowledgeable and helpful getting started, he kept us proactively well informed of all updates and changes along the way. We are 100% planning to continue using Lexus of Escondido for service and future purchases. Thanks so much for having a great team there! P.s. Everyone else was fantastic also, from the valet drop off/pick up to the cashier and Coffe shop. A+, everyone

I truly feel that customer service and maintenance services are very important. And I am happy to say that I received both. Alfred and the maintenance team are people friendly and very professional in their job. If I'm in CA again annexed services. I will come to Crown Lexus. Thank you

Very professional, prompt service

Great work by Alfred.

Wonderful & smooth maintenance experience from Tino & crew today. Thank you

Amazing service as always! Thank you Crown Lexus!

Your very welcome and I believe my warranty was usable but still a large cost this time but very satisfied with loaner car while mine was being worked on helps a great deal I believe I have been coming to Crown Lexus Ontario for 7 years now. Also if I can obtain more vouchers or approved discounts please share information my cell is ****-****-xxxx