Alyssa was amazing. she helped me before and she didn’t disappoint this time either. She is friendly and knowledgeable. I would come to her every time.
7/8/2023
Steven H. VERIFIED CUSTOMER
Maryann was outstanding, she kept me informed every step of the way. Which I really appreciated. Job well done.
7/8/2023
Cheryle L. VERIFIED CUSTOMER
Anthony Lee is extremely professional and always goes above and beyond
7/8/2023
Kimberly W. VERIFIED CUSTOMER
Faustino is a great representative of the Lexus family. He always provide the best customer service when I'm in the office. He goes over and beyond to make sure I get the best quality service.
7/8/2023
Crystal L. VERIFIED CUSTOMER
I always feel comfortable working with Helen for my car service.
She is always in it and provide great assistance on any concerns regarding my CT 200h
7/8/2023
Joan B. VERIFIED CUSTOMER
Pamela was friendly, competent, and knowledgeable. She provided updates as the service went on, and delivered the car on time as estimated. I really appreciate her service.
7/8/2023
Joy E. VERIFIED CUSTOMER
Earnesto was exceptionally courteous. Thank you for your service!
Tyler explained everything that was needed for my a/c to recieve the care to blow cold again . Service always does an excellent job. Bravo D. Mayer Temecula.
7/8/2023
Robert M. VERIFIED CUSTOMER
My wife is the one who brought the car in for service, and she had to wait almost an hour to get her loaner car. When she inquired later in the day, if the car was ready, the response was that yes, you have been notified, however, my wife has not notified. The notification came to me at my cell phone, and I was unavailable and unaware when the text message was sent to me This is after my wife expressly gave her number, not my cell phone number as the contact for when our auto would be ready. Once back at Lexus it was another very long time to get our auto.
When I have brought in my car for service, I have been noticing the same problem with the extremely long waits to get a loaner and to get my service car back. This is not the way, Service at Lexus escondido used to be, but now seems to be more of the norm. I’m sorry to say.
7/8/2023
Mabini B. VERIFIED CUSTOMER
I feel very satisfied with his customer service.
7/8/2023
Ryan D. VERIFIED CUSTOMER
Vanessa was helpful, great communication and wonderful to work with!
7/8/2023
Shawn A. VERIFIED CUSTOMER
Vanessa was terrific. Quick efficient very friendly.
7/8/2023
Griselda S. VERIFIED CUSTOMER
Fiona was wonderful and so kind!
7/8/2023
Aurora A. VERIFIED CUSTOMER
Yes Mr Ruiz is an excellent service advisor. He answered all my
Questions and was very accommodating in every way. He’s my new
Service advisor as of today. So when I return I will definitely ask for
Mr. Ruiz.
Thank you
Aurora A