The Service writer Faustino Ruiz’s he punctual, highly professional, and diagnosed the issue within a day. What impressed me most was how clearly they explained the problem and assured me that it was all covered under warranty. The work was completed quickly, the following day.
It is rare to find this level of honesty and expertise.
The only negative is the experience with obtaining a loaner vehicle onsite. I had never asked to have full coverage ins as the is not required by law in the state of California. The requirement prevented me in the dealership allowing me to take a loaner vehicle from them. This was stressful and complicated. I had a limit on price, car availability and was charged for taxes and they said I would have to pay another day since the dealership only paid for one day. This portion of my experience is unacceptable process for a luxury dealership as Lexus. A consumer should not have to pay for faulty mechanical engineering and suffer the consequences of dealer’s rules.
7/2/2026
Omar P. VERIFIED CUSTOMER
Tony Hang is always welcoming and wastes not time getting you situated
7/2/2026
Patricia K. VERIFIED CUSTOMER
I discovered that the 150,000 mile service was performed on 2/2/2026 and 6/20/2026. This was after specifically asking when the last time this service was done when calling for the 6/20/2026 appointment and being told at 100,000 miles. Additionally I had to pay for tires to be balanced. I am very dissatisfied. I would like a refund of 781 and 99. I am also wondering about the state of the tires now that they have been rotated twice in six months.
7/2/2026
Ramona Lynn. VERIFIED CUSTOMER
Thank you Zareh for great customer service. I truly value the service I receive at Lexus. Your professionalism, and communication made my experience smooth and stress free. Thank you again for all Tiu do.
Ramona Hackett
7/2/2026
Gonzalo H. VERIFIED CUSTOMER
Thomas , was great! He got us in and out of there. And went the extra mile.
7/2/2026
Suzely B. VERIFIED CUSTOMER
Thank you.
Wendy assistance has/is always above and beyond exceptional. Her professionalism, completes the great reputation and service of JM Lexus…
7/2/2026
Krikor G. VERIFIED CUSTOMER
The Staff and manager Chris at Lexus of Glendale is WORLD CLASS.
The service experience is literally part of the reason I keep buying Lexuses.
I’ve been treated poorly at the competitors and don’t appreciate it.
Thanks to everyone at Lexus of Glendale.
7/2/2026
Michael T. VERIFIED CUSTOMER
Fast service
7/2/2026
Eve C. VERIFIED CUSTOMER
I have been with Lexus of Cleveland since the purchase of my vehicle 10+ years. I don’t allow anyone else to service, wash or repair my car. I trust Adam and know that he is aa honest person who will always treat me with the utmost respect & mindful of my time. I was extremely satisfied with the detailing & Adam’s dedication to service my vehicleI. I will continue to do business with him and recommend him to family & friends. Adam Poulos models a true customer service representative.
7/2/2026
Adriana S. VERIFIED CUSTOMER
Thank you! George was a pleasure working with. He was clear and efficient with the process. Will continue to work with him in the future.
Thank you!
Adriana
7/2/2026
Rohan D. VERIFIED CUSTOMER
Joel is always extremely helpful. As a Lexus customer, he takes excellent care of me.
7/2/2026
Kelechi A. VERIFIED CUSTOMER
Big thanks to my service advisor, Maria. I genuinely appreciate your support and your help throughout the process. A true professional indeed. I highly recommend you to your executive management for a higher position. You earned it.
7/2/2026
Jim N. VERIFIED CUSTOMER
Couldn’t be more satisfied. It’s such a pleasure to have Jesse be my service writer. I have completed trust he not only looks out for what my Lexus needs but also that I have a great experience while there. I can go on and on telling how satisfied with Jesse and Keyes Lexus. A little side note I had a tire business for 40 years and primarily deal with new lcar dealerships and know the good from the bad.
7/2/2026
John O. VERIFIED CUSTOMER
Brian was my service representative before, and Jake has many of the same great qualities that I appreciated in Brian. I really like working with Jake, and I am pleased and well satisfied with the service I have received.
7/2/2026
Frank D. VERIFIED CUSTOMER
Eduardo Hernandez is the quintessential service advisor. A professional parexcellence .
7/2/2026
Summer W. VERIFIED CUSTOMER
Tony is excellent every time I feel so comfortable at the dealership because of him
7/2/2026
John M. VERIFIED CUSTOMER
My service was completed, and I am totally satisfied… Joel Gooding did an excellent job of explaining things to me and walking me through everything that needed to be finished. A service representative is a golden link between the dealership and any car owner.
7/2/2026
Maria M. VERIFIED CUSTOMER
Absolutely! Total gentleman....he opened my door as I left dealership.
7/2/2026
Gloria R. VERIFIED CUSTOMER
Maria was extremely helpful and attentive. She’s a very nice person and I will definitely be back for her help next time I service our car.