He was knowledgeable, friendly, listened to me, was helpful, and kept in communication with me. I trusted him to take care of my car.
5/21/2026
Marty H. VERIFIED CUSTOMER
Tony Hang was really pleasant and professional. I have worked with him in the past and was happy to again get to work with him. He kept me apprised of the status of my vehicle and let me know all the discrepancies with great explanations.
5/21/2026
Kevin R. VERIFIED CUSTOMER
Excellent service.. understood and listened to my car problem. Kept me informed. Pleasant to work with.
5/21/2026
Hubert L. VERIFIED CUSTOMER
I was recommended to get the air conditioning cleaning/sanitation as a preventative measure and also the wheel alignment was added which wasn't part of my standard check up list provided by Lexus and increasing costs by $360. It wasn't clear why the wheel alignment was needed before any inspection was done or any issue was detected. Also this morning was driving and there is an odor that comes out of my air conditioning vents so the cleaning recommendation seems appropriate but it doesn't seem to have worked well, so was a bit disappointed in that outcome.
5/21/2026
Katarina B. VERIFIED CUSTOMER
Satisfied with the service from Kay although my 2025 tx 350 is still not fixed completely. Waiting to hear back from Kay when I can expect to bring it back for the rear speaker issue.
5/21/2026
Robert J. VERIFIED CUSTOMER
Excellent service experience.
5/21/2026
Mary P. VERIFIED CUSTOMER
excellent excellent very pleasant he explained. everything job well done
5/21/2026
Sarah H. VERIFIED CUSTOMER
Thanks for your service on my car.
5/21/2026
Sharon C. VERIFIED CUSTOMER
Every interaction and touch point by your Lexus team is top notch!
Scott- always the professional and assists in every way . Always a pleasure working with him
Kay- polished, efficient and takes care of all the things when it comes to service.
Walter- friendly, engaging and I appreciate his service with taking me to work!
I was also greeted very well upon arrival of drop off and arrival for pick up
Always a well stocked refreshment area
Thanks for best in class dealership and service experience!
Sharon C
5/21/2026
Khadija B. VERIFIED CUSTOMER
Kay by far is the best person I have ever. Her customer service skills beyond expectation.
I was having a stressful moment with my car. But her personality and customer service was outstanding. Made the process very smooth. Thank you ????????
5/21/2026
Carol S. VERIFIED CUSTOMER
MJ was an exceptional service representative and someone JM should be very happy to have him as an employee. He is a true gentleman.
5/21/2026
Dolores R. VERIFIED CUSTOMER
I think it was a very busy day for them, but it took forever and they didn’t realize that I had warranty. They were trying to charge me. It was kind of a mess honestly again I think they were just too busy.
5/21/2026
Yvonne M. VERIFIED CUSTOMER
Mr. Faustino Ruiz was friendly, courteous and explained recommendations and costs. Mr. Ruiz is certainly an asset to Crown Lexus.
5/21/2026
Harold H. VERIFIED CUSTOMER
Quick service and all questions answered.
5/21/2026
Michael A. VERIFIED CUSTOMER
Just need a little more communication on status
5/21/2026
Kathleen M. VERIFIED CUSTOMER
Always friendly personal from start to finish
5/21/2026
Jason P. VERIFIED CUSTOMER
It was a pleasure working with Elijah. He was very friendly and professional, and kept me informed throughout the entire process. I look forward to working with him again in the future.
5/21/2026
Danh N. VERIFIED CUSTOMER
Cory was excellent from start to finish. Easy to schedule online, straightforward check-in, and he communicated clearly throughout the whole visit. No pressure on the additional recommendations, he presented them, answered my questions honestly, and respected my decisions. The loaner car was ready without any hassle. Overall a smooth, professional experience. Will definitely be coming back to Cory for future service.
5/21/2026
Andreh Z. VERIFIED CUSTOMER
Thomas did a great job. Terrific customer service!
5/21/2026
Bachar E. VERIFIED CUSTOMER
I was very disappointed of how dirty they left the interior of my car. I took couple photos that I will share with you.