Worst experience with Lexus of Colorado Springs ever
5/22/2026
Analeigh R. VERIFIED CUSTOMER
Staff are so nice!
5/22/2026
Ariel S. VERIFIED CUSTOMER
Everything is amazing at your dealership starting with your employees. Half the reason I have a Lexus is because of how much I can trust your service department
5/22/2026
Terrence S. VERIFIED CUSTOMER
The car looks great—a wonderful job. I had some medium-level body shop repairs and the results are spectacular. The service was great and Vy was extremely responsive and helpful. I had an unexpected added work item that Vy handled immediately and resolved the problem.
5/22/2026
Suzanne T. VERIFIED CUSTOMER
Always impressed with the beyond excellent customer service!!!
5/22/2026
Lea N. VERIFIED CUSTOMER
As much as I appreciate you giving me a loaner car, I was surprised at how dirty the inside of it was.
5/22/2026
Gary Workman. VERIFIED CUSTOMER
Very knowledgeable and friendly service. Thank you
5/22/2026
Joanne K. VERIFIED CUSTOMER
Waiting for a phone call from Brian
5/21/2026
Nanette F. VERIFIED CUSTOMER
Xavier was the best service consultants ever.
5/21/2026
Albert F. VERIFIED CUSTOMER
Love John. He’s been my service rep for 15+ years.
5/21/2026
Karlyna E. VERIFIED CUSTOMER
Adrian was professional, kind, and provided excellent customer service throughout my visit. He made the experience smooth and pleasant, kept great communication, and did an outstanding job. I truly appreciate his professionalism and attention to detail. Thank you again for the excellent service.
5/21/2026
Richard R. VERIFIED CUSTOMER
IJM 20 yrs with JM Lexus. Best ..that’s why we keep coming back
5/21/2026
Maria C. VERIFIED CUSTOMER
She was excellent
She explains everything to me
5/21/2026
Scott H. VERIFIED CUSTOMER
On a scale from 1-10 I would say this was a 4 and 1/2. The price I was quoted over the phone was not accurate nor honored, the initial price given to me when there was almost twice that of Lexus of Palm beach, the time to do the service was estimated as 1-2 hours and after 3 hours I had to go to the front desk myself and inquire when I was told my car had been done and was sitting out front, I had asked about other service issues that were never looked into for me, I never met anyone at the dealership in person other than the intake staff and the cashier. I really like my car, and the dealership I bought it from treated me like gold, but today was just ok. On the good news front, you had the part in-stock and the service was done right.
5/21/2026
Thomas W. VERIFIED CUSTOMER
Joe is always super helpful and courteous before during and after the service. He is the best!
5/21/2026
Neeli A. VERIFIED CUSTOMER
Randy was super nice, transparent, and easy to work with.
5/21/2026
Kuan L. VERIFIED CUSTOMER
Very good service
5/21/2026
Joanne M. VERIFIED CUSTOMER
LEXUS BROKE MY WINDSHIELD AND WILL NOT FIX IT. SERVICE MANAGER ****.