There were some issues with the parts delivery that caused some problems for me. I was given an electric loaner car for overnight. I’m not fond of driving so driving an unfamiliar car was stressful. I realize that doesn’t have anything to do with the level of service provided by your service technician. He was very apologetic about the shipping issues. Is it true that the dealership provides unlimited car washes for vehicles purchased from Lexus of Omaha?
5/23/2026
Gian N. VERIFIED CUSTOMER
Job well done. Thank you Sergio!
5/23/2026
Pamela A. VERIFIED CUSTOMER
Always a great experience with the service department.
5/23/2026
Chunill H. VERIFIED CUSTOMER
Good job.
5/22/2026
Patrica T. VERIFIED CUSTOMER
Jeff Miller is amazing, knowledgeable, kind and professional. I trust him completely with my Lexus. The staff is kind and professional as well. Thank you Lexus staff for taking good care of my Lexus.
5/22/2026
Lai T. VERIFIED CUSTOMER
Luis has done a very good job. He was friendly and professional. My car was finished after one hour. The car has been cleaned in and out.
5/22/2026
Derek W. VERIFIED CUSTOMER
Luis was great! Timely and professional. I hope to work with him again.
-Derek W
5/22/2026
Daniel K. VERIFIED CUSTOMER
Thank you
5/22/2026
Mary P. VERIFIED CUSTOMER
Joe is great! He listened to my concerns and keep me updated. Thank you!
5/22/2026
Jessica D. VERIFIED CUSTOMER
Adrian Todd is excellent. Very knowledgeable about services with Lexus. He does a great job. He deserves a promotion
5/22/2026
Zeily C. VERIFIED CUSTOMER
Thanks to Leo was very kind and professional.
5/22/2026
Marvin Derek. VERIFIED CUSTOMER
Excellent service and communication. Every question we had was answered in a timely manner. We appreciated him taking time to check on every service we asked for and been checking in on a day he was not at the office. Thank you so much Juan!
5/22/2026
Brian F. VERIFIED CUSTOMER
Service was done in a timely manner. What was done on the service was explained. The only complaint I have has nothing to do with Elijah. When we purchased the car from Crown Lexus we purchased the extended maintenance service as we were told it would cover all maintenance. When I brought the car in it was recommended to perform AC evaporator cleaning service, which I was told this was not covered under the extended service. I think that this should have been covered.
5/22/2026
Katharine C. VERIFIED CUSTOMER
Trevor was very informative and very understanding. He watched over both situations with my car, kept me informed and was most helpful. He gets 10-out-of-10 stars from me!
5/22/2026
Alejandrina G. VERIFIED CUSTOMER
Jessie Colón in very easy to work with. Super helpful and quick to get me an uber from the dealership to work and back to pick up my vehicle after service. Thank you!
5/22/2026
Jason N. VERIFIED CUSTOMER
Jerry was helpful. However, I was almost certain our runs were scratched when our rear tires were replaced last time, but didn’t fight it because Jerry points out everything like our car is beat up when he checks it in. But our vehicle is garaged and taken care of. That said we had our front tires replaced this time and our rims were scratched I am certain as they look like the back ones now. Moreover, our vehicle came home with oil on the driver door panel inside and out. Jerry is attentive to his customers and telling us what we need and making sure we do what Lexus recommends but car didn’t come back the same.
5/22/2026
Mason T. VERIFIED CUSTOMER
Luis was great!
5/22/2026
Connie K. VERIFIED CUSTOMER
Roberto explained everything. I was completely satisfied with my interactions with him. Great job. Thanks. John
5/22/2026
Albert M. VERIFIED CUSTOMER
I’m very satisfied thanks
5/22/2026
Ghenet B. VERIFIED CUSTOMER
Always great customer service from service staff, especially from Havier.