Robert was great. The appointment we had apparently was not scheduled in the system but Robert was able to get the vehicle squeezed into the schedule and I was on my way with not much of a wait. He’s professional and provided good service. He owned the issue and fixed it. Will come back for future service needs.
5/24/2026
Stephen N. VERIFIED CUSTOMER
Delilah was amazing once again! Very attentive, moved me through the process quickly and adequately addressed some questions that I had about the vehicle. It’s been a real pleasure worrying with her and the entire Service Team ant JM Lexus
5/24/2026
Suzette H. VERIFIED CUSTOMER
Great customer service..from introduction, update on progress, issues of concern, resolutions options completion
5/24/2026
Patricia M. VERIFIED CUSTOMER
I scheduled my service appointment at 8:30am, arrived promptly at 8:10am and I let them know that I was waiting for my vehicle. It took them 3 1/2 hours to complete the service. I had to ask a team member to please check on my vehicle status and after few minutes they call me that my vehicle was ready.
5/24/2026
Angelina B. VERIFIED CUSTOMER
Arturo has always done an exceptional job. He is professional, kindhearted, and a pleasure to work with. You are blessed to have him as an employee!
5/24/2026
John D. VERIFIED CUSTOMER
Paul was very professional!
5/24/2026
Timothy S. VERIFIED CUSTOMER
Paul gave us top not service as we always receive from metro lexus
5/24/2026
Ante T. VERIFIED CUSTOMER
Jorge Navarro was great!!
5/24/2026
Carey M. VERIFIED CUSTOMER
Everything was done perfect and Jeff Miller is the best. I was treated with respect and my needs were met.
5/23/2026
Charity B. VERIFIED CUSTOMER
Everything was great! Thanks!
5/23/2026
Dione M. VERIFIED CUSTOMER
Xavier Allen is awesome. Excellent worker, very mindful of his customers satisfaction. He is very knowledgeable and gives honest advise about your vehicle. He is well deserving of a great compensation from Lexus.
5/23/2026
Sunny J. VERIFIED CUSTOMER
Something has happened which I can’t put a finger on but you guys aren’t the same from even a year ago. I’ve bought two cars from you guys LX and GX and that’s just the start. I’ve already updated my 5 star google review with how shocked I was with such a rude staff (Cassie Thadeus). You guys aren’t going in the right direction. I’ll be writing to Lexus America about my experience today.
5/23/2026
Toks K. VERIFIED CUSTOMER
Thank you
5/23/2026
Karli B. VERIFIED CUSTOMER
Adam so stinking cute!
5/23/2026
Audrey S. VERIFIED CUSTOMER
Xavier made everything go smooth,and kept me updated on cost and everything going on .
5/23/2026
Elvita P. VERIFIED CUSTOMER
John Nahar is amazing. I'm never disappointed with John. He's always welcoming, makes me feel at home and funny. Thank you John for all you do.
5/23/2026
Dayna M. VERIFIED CUSTOMER
Shedrick customer service is great he goes above and beyond ????
5/23/2026
Shyra A. VERIFIED CUSTOMER
Well, what can I say? Listen, I have been coming to Ontario lLexus for many, many years and what I can always say Helen K. is the best. I love her professionalism and she must have an A+ rapport with her mechanics because her observation is top-tier so whatever they are instructed to do they do it at a high level… because my car always comes back to me in perfect Condition. I can say a lot, but the primary reason why I drive all the way from the inland empire east of Moreno Valley all the way to Ontario lLexus is because of Helen Kassel …thank you for always being there. Thank you for your relationship with the mechanics thank you Helen for representing the brand that I truly truly enjoy. God bless you and thank you so much.-Shyra A
5/23/2026
Kelly J. VERIFIED CUSTOMER
Maria did a great job keeping me updated on the status of my vehicle. She was very knowledgeable and professional.
5/23/2026
Kevin C. VERIFIED CUSTOMER
Not really doing the service well, and take very long with car