Randy was very prompt and efficient with updates about our vehicle. We were very satisfied with the service.
5/26/2026
Charles L. VERIFIED CUSTOMER
Rhanks
5/26/2026
Douglas B. VERIFIED CUSTOMER
Corey did an exceptional job in helping me, particularly in recovering my lost cell with the Lyf driver. I would recommend Zoreh highly.
5/26/2026
But-Yang L. VERIFIED CUSTOMER
Leo Cinsneros was most helpful.
We are still not sure wht the mechanical does not work as designed. It should open the driver door without fail.
5/26/2026
Jose D. VERIFIED CUSTOMER
Arturo was very professional and accommodating!
5/26/2026
Cheryl S. VERIFIED CUSTOMER
Omar was great.
5/26/2026
William G. VERIFIED CUSTOMER
Just want to thank JM Lexus for treating us and our vehicle with the utmost respect. We look forward to returning for the next vehicle purchase.
Respectfully Bill & Mya
5/26/2026
Priscilla K. VERIFIED CUSTOMER
Sean is amazing! He always provides top-tier white-glove service, is honest, and makes the dealership experience so much easier. Thank you Sean and I will continue to work with you to keep my car in the best shape!
5/26/2026
Julia S. VERIFIED CUSTOMER
Ashlee is great. Attentive and focused.
5/26/2026
Leonel M. VERIFIED CUSTOMER
Service advisor was great!
5/26/2026
Benjamin A. VERIFIED CUSTOMER
I just did not expect the work on my Lexus to be done that quickly. Because when I made my appt. I was told that it would take 2-3 days to fix the (Recall) issue with the back-up camera. So I was surprised when Jorge (service guy) told me that I can pick it up the following morning. I also like to commend the nice Lady who assisted me with my loaner vehicle. She was really thorough in explaining to me the whole process & she was the same person who accepted the loaner when I returned it the following morning.
5/26/2026
Carmen M. VERIFIED CUSTOMER
your price for the service we got was extremely high!
5/26/2026
Bruce F. VERIFIED CUSTOMER
Very satisfied with service.
5/25/2026
Ajay S. VERIFIED CUSTOMER
Felt rushed and didn’t fully give me confidence. Saw a major repair estimate, Chauncey did not bring it up until I did, and his description of the issue was convoluted and he shrugged it off. Even when signing documents, the price was never fully made clear, although there were no surprises or fees outside of what was agreed. Whole process felt rushed and didn’t have the expected touch of customer service expected from a JM Family associate. Otherwise, everything else was done well with have no additional complaints.
5/25/2026
Evangeline G. VERIFIED CUSTOMER
the tail gate sensor was under warranty and was replaced .
The tech noted the front tire had a nail in the mount . Can not be repaired
and has to be replaced . My NX 250 has 1200 miles .
Was not expecting that since I did not get any alarm.
also, changing one tire was not included in the summer service sale.
I felt I deserve at least $ 25 discount.
My service maintenance schedule is in June Or 1349 miles .
5/25/2026
Todd F. VERIFIED CUSTOMER
I had a coupon which I asked to be applied to the bill, but it was not.
My car was also kept longer than I expected-overnight, even though I had an appointment.
5/25/2026
John G. VERIFIED CUSTOMER
Yes he did a great job !
5/25/2026
Andrea H. VERIFIED CUSTOMER
I’ve been having problems with my Lexus app and told tech support was to help me but never did. Also wanted someone to see if plastic strips on doors can be removed. That wasn’t acknowledged
5/25/2026
Bradley H. VERIFIED CUSTOMER
John Nahar is great...very responsive and helpful when we bring g our car in