After being told my car was ready I had to wait a 1/2 hour once I arrived to pick it up. No apologies, just surely.
7/10/2026
Katie J. VERIFIED CUSTOMER
Maico William he was very pleasant I appreciated his service.
7/10/2026
Scott P. VERIFIED CUSTOMER
Excellent service and support by Justin, the technicians, and the office staff. I also want to point out that the person with whom I made the appointment actually told me that the likely cause was indeed what it turned out to be….very impressive
7/10/2026
Andrea N. VERIFIED CUSTOMER
Hello! I recently brought my new Lexus TX 350 AWD in for its first complimentary maintenance service. I noticed that the engine oil was not changed, even though the vehicle has already surpassed 5,000 miles.
I was under the impression that the first oil change might be done around this mileage, so I wanted to ask if there is a specific reason it wasn’t included during my visit. Could you please explain Lexus’ recommended oil change schedule for my vehicle and let me know when my first oil change should be performed?
Thank you for your time. I appreciate your clarification.
7/10/2026
Camille A. VERIFIED CUSTOMER
I have been nothing but completely blown away by the customer service Lexus provides. Every single person I come into contact with is friendly, professional, and has an ease about them that lets me know it’s a positive working environment. Our sales person Kendrick was there and we just love him! I have recommended Kendrick to friends as well as Lexus of Glendale. I look forward to being a customer for life!
7/10/2026
Robert H. VERIFIED CUSTOMER
Thank you Elijah! You wrer a pleasure to work with! You made the process easy for me!
Much apperciated!
7/10/2026
Arleen R. VERIFIED CUSTOMER
Yes, satisfied and thank you for the servicw.
7/10/2026
Xavier P. VERIFIED CUSTOMER
A+ as always. Thank you.
7/10/2026
Stacy S. VERIFIED CUSTOMER
I love the Lexus Service Dept. Of course no one likes to pay for car maintenance or repairs but it is the cost of driving. The Lexus Service Dept treats you with respect, kindness, and friendliness. I can feel their honesty and sincerity and I never feel like I am getting ripped off. O really feel like a VIP whenever I take my old 2017 RX-350 in for service. Joel Goodman is my service advisor. I enjoy talking to him ad he is always friendly and kind. He is a gentle straight shooter and I feel like I can trust him. He is a definite asset to Lexus. My wife has a Volvo. She loves her car but despises their service department. Over there- they are anything but transparent, cocky, and they feel greasy and slick. I keep telling my wife to get rid of her Volvo and get a Lexus but despite Volvo’s shady service department she still loves their cars. Oh well- her loss when she takes her car in for service.
Lexus has my loyalty and all of my future business. Kudos to Joel and the rest of the service department. Great job, Joel and Lexus!
7/10/2026
Ruben R. VERIFIED CUSTOMER
Very fast service and accurate
7/10/2026
Pelston J. VERIFIED CUSTOMER
This comment is in regard to the Las Vegas Branch on Sahara ave. and specifically with the service consultant Mr. Henry Montoya.
I brought my Lexus in for a coolant flush, but upon inspection, Mr. Montoya discovered that the service had been done when we replaced the water pump several months back, and was not needed at this time.
His honesty is so appreciated and refreshing in a world that charges for services that are not needed. I look forward to working with him for my next Lexus service need.
Mr. Phelston Jones 7/9/26
7/10/2026
Mary Jo. VERIFIED CUSTOMER
Professional as always!!
7/10/2026
Basmattie O. VERIFIED CUSTOMER
Justin was so great to work with, and explained things thoroughly. I would love to work with him again when service is needed.
7/10/2026
Christy F. VERIFIED CUSTOMER
Mr V is the best service manager at Lexus. Always does his best to take care of us and it is always first class!
7/10/2026
CYNTHIA H. VERIFIED CUSTOMER
Jose is very professional and caring. He keep me updated about my vehicle and ensured I was taken care.
7/9/2026
Donald L. VERIFIED CUSTOMER
Great customer service.
7/9/2026
Kimberly G. VERIFIED CUSTOMER
Joe is top-notch with customer service!!
7/9/2026
Anthony C. VERIFIED CUSTOMER
I was disappointed that I had to pay for an alignment on a 6 month old car that I purchased brand new with only 5000 miles on it. I have had many new cars previously, never had 1 need an alignment this quickly. And I had to pay for this after laying out big $$ to buy this vehicle only 6 months ago? Not a good experience
7/9/2026
David G. VERIFIED CUSTOMER
This was my second visit to JM Lexus since we bought the car last year. I requested Joe for a reason: I knew he would give sound advice and provide excellent customer service. My expectations were right on the mark. Thanks, Joe!