Xavier is a wonderful service rep!
I request him always
7/8/2026
Doris S. VERIFIED CUSTOMER
Excellent service made my vehicle look new.
7/8/2026
Jed S. VERIFIED CUSTOMER
Jeff miller was extremely knowledgeable about my car and went above and beyond to provide outstanding service. I really appreciate his professionalism and highly recommend him!
7/8/2026
Nicholas F. VERIFIED CUSTOMER
Delilah and the Lexus service team is always great to me. She was able to get my car serviced in a timely manner and kept me updated throughout the whole process. The best service I’ve received from JMLexus so far.
7/8/2026
Genevieve D. VERIFIED CUSTOMER
Ms. Helen is simply the best!
7/8/2026
Jean S. VERIFIED CUSTOMER
Sean was outstanding. Smoothly coordinated the loaner while service occurred and unprompted, checked in with me several times with an update.
A real pro in the client mananagement and vehicle knowledge area. Well done.
7/8/2026
Stephen L. VERIFIED CUSTOMER
Thanks again for the great communication and attention to detail. I appreciate you Randy!
Best,
Stephen
7/8/2026
Shannon P. VERIFIED CUSTOMER
Very pleasant experience.
7/8/2026
Matthew G. VERIFIED CUSTOMER
Cassie, Dan, and the whole team set s high bar for customer care, communication/timing, and overallexperience. Appreciate this team very much
7/8/2026
Michele W. VERIFIED CUSTOMER
Mark is a great service advisor. He is professional, honest, courteous & friendly.
7/8/2026
Deirdre R. VERIFIED CUSTOMER
Alejo never fails with his professionalism, attention and communication throughout the entire time my car is in service. Always a pleasure working with him.
7/8/2026
Brandon W. VERIFIED CUSTOMER
Mark is an incredible service agent. Thoughtful, helpful, timely, respectful, honest, knowledgable, dedicated and an incredible representative of Lexus. I would be surprised if he is not running the department at my next service and I would trust the agents under his leadership would be as kind and helpful as he. We truly thank Mark for the excellent experience.
7/8/2026
Willie S. VERIFIED CUSTOMER
Verry satisfied
7/8/2026
Richard S. VERIFIED CUSTOMER
Tony Hang is an excellent ambassador on behalf of Crown Lexus.
Tony and the Service Department provide quality and dependable work.
7/8/2026
Alycce H. VERIFIED CUSTOMER
Jesse is always great
7/8/2026
Sandra H. VERIFIED CUSTOMER
By far the BEST maintenance service appointment advisor I’ve encountered at Crown Lexus. Helen was attentive and through with check in and delivery. I am extremely satisfied.
7/8/2026
Cleveland L. VERIFIED CUSTOMER
Anthony was polite and professional. The service repairs was completed quickly.
7/8/2026
Abdelmenem D. VERIFIED CUSTOMER
Cassie is an absolute valuable asset to Lexus of Cleveland service department. She is very honest and transparent. Thank you Cassie
7/8/2026
Natalie H. VERIFIED CUSTOMER
Robert provided excellent service during my visit to the Crown Lexus Service Center. He was friendly, professional, and kept me updated throughout the process. He made everything easy, answered my questions clearly, and made sure I was taken care of from start to finish. Great customer service is hard to come by, and Robert definitely delivered. Thank you for making the experience smooth and enjoyable!