Xarvier did an excellent job of keeping me updated through the service process and checking to make sure that I received all of the documents and checks done on our vehicle. He explained everything that was done and was very helpful.
7/10/2026
Sandy D. VERIFIED CUSTOMER
Maico provided exceptional customer service throughout the entire process. He kept me informed every step of the way, clearly explaining what was going on with my vehicle and ensuring all service was completed as expected. He also made the transition from the service department to the collision repair center completely seamless. I truly appreciated his communication, professionalism, and attention to detail. He made what could have been a stressful experience incredibly easy, and I’m grateful for all of his help. Thank you, Maico!
7/10/2026
Katie S. VERIFIED CUSTOMER
Jeff delivers expertise, kindness and complete value ever single time I come in for service. He truly is top talent!
7/10/2026
Yvette P. VERIFIED CUSTOMER
Rene was very professional, kind and attentive. Thank you!
7/10/2026
Patricia W. VERIFIED CUSTOMER
Everyone I came in contact with was wonderful…friendly, helpful, went out of their way to help me…Jack Semrdzhyan, Service Advisor checked in quickly and had me on my way with a loaner car that I didn’t expect. All around great experience with all involved.
7/10/2026
Rudy R. VERIFIED CUSTOMER
Informative
7/10/2026
Ricky A. VERIFIED CUSTOMER
Jack was so helpful and made it fast and easy for me to get my service!
7/10/2026
Lola S. VERIFIED CUSTOMER
Awesome customer service and I will return. Tony, I want to thank you and your team for your extraordinary service
Blessings
7/10/2026
Venice D. VERIFIED CUSTOMER
John Nahar is the best representative of JM Lexus.
7/10/2026
Charlene G. VERIFIED CUSTOMER
Delilah was wonderful - friendly, helpful, and very competent
7/10/2026
Linda M. VERIFIED CUSTOMER
Good job !!!
I had a lot done on my vehicle
Very well handled!!!
7/10/2026
Harriet L. VERIFIED CUSTOMER
I do have to call bc the mechanics turned off my settings, and I can't get them back. Also there was a mixup with the Uber back that cost me to be late for my board meeting when I arrived at Crown at 10:15 am. I waited at a curb for Uber for an hour+
7/10/2026
Roxanne J. VERIFIED CUSTOMER
First I enjoyed talking to one of the mechanics while waiting in my car. We talked about oil change and how some mechanics at shops put wrong parts in Lexus that they ruin the car!! Very informative!!( I didn't get his name but he was white, full beard sandy hair, average height.) I enjoyed the professional service from Maria, and at the same time she displayed that she's a people person. I enjoyed conversation with her. Due to these two workers I'll return again to crown Lexus Ontario
7/10/2026
Okolo B. VERIFIED CUSTOMER
My vehicle has a gash in the front left fender. I didn't inspect the outside before leaving but I'm not happy noone mentioned it.
7/10/2026
Beliot L. VERIFIED CUSTOMER
Thank you Leo for all your help!
7/10/2026
Ruben G. VERIFIED CUSTOMER
Awesome service thank you ????
7/10/2026
Sherl P. VERIFIED CUSTOMER
Mr. Santos was a pleasure to work with, he's helpful and he explains everything. There wasn't any hidden fees,I was charged exactly what he stated from the start. When I need service again I will definitely seek out Mr.Santos.
7/10/2026
Raquel C. VERIFIED CUSTOMER
Jesse was extremely helpful and polite. He worked hard to get my vehicle serviced quickly.