Lexus Monogram Service

Thank you

Always professional and courteous and knowledgeable staff. Why I will always have Lexus.

Henry M. In service always does a great job

Brought vehicle in for oil change and was told vehicle would be ready in 2 hours. I chose to wait (thinking it would be 2 hours) and 4.5 hours later, Luis brings my vehicle around and asks if I’d had any issues with my driver door. I say “no” and he proceeds to tell me (as he’s handing me my keys) that the driver door is not opening from the inside and then proceeds to accuse me of bringing it there like that. He was beyond rude & abrasive. I told him your cameras would show me arriving and getting out of the vehicle FROM THE INSIDE and STILL, he only wanted to argue. This continued on for at least 5 minutes until I chose to walk away because it wasn’t going anywhere and he clearly was not interested in helping me. I told him that he was not handing my $150,000 vehicle back to me in worse condition than I brought it in. Reggie Leo (who is AMAZING every single time I see or speak with him) was gracious enough to let me vent to him throughout the situation and was able to direct me to Matt, the Service Manager. Matt (Service Manager) got me into a loaner and said he would be in contact regarding my vehicle and whatever repair it now needed. I called and texted for 2 days to see if there was any update and it wasn’t until I left a voicemail for him mentioning leaving a negative google review that I received a callback from him. Honestly, if it wasn’t for me always having such an amazing experience with Reggie, I would have left that google review but I didn’t want that negativity impacting Reggie in any way.

Very good

Hedrick is always great. He’s the only one iI trust my car with.

Thanks to Luis and team for a job well done !!

Great customer service

Lack of communication was a huge issue for me. I already spoke with Eirik about this at length. I dropped my car off on Thursday to get a tow hitch receiver installed. There was confusion about what I wanted installed (full tow hitch receiver versus Activity mount). I wanted full tow hitch receiver. We spent about 30 minutes getting this figured out. It was unclear when I left if a full tow hitch receiver could be installed or not. I left instructions to be called when the final decision could be made. I never received a call. I had to call back on Friday when my car was due to be finished (2PM). It was not finished because parts had to be ordered. But nobody called me to tell me that, I had to call. I was told at that time that parts would be there and the work was to be completed Saturday. I mentioned I would be out of town for the weekend and would pick up the car on Monday. I never received notice that the car was being worked on or not. I never received notice as to what the final determination was about getting a tow hitch receiver installed. I called on Monday morning, expecting to be able to pick up the car but it hadn't even been worked on yet and the person helping me could not tell me when the car would be worked on or would be ready. When I finally got notice that the car was finished, I was told that I could not tow anything. But a full tow hitch receiver was installed. If I can't tow anything then why didn't I get a call telling me that and offering the different options as I had asked? There is now confusion as to if I can tow anything at all. Eirik was nice and stayed late so I could pick up my car after the service shop closed. But I never heard anything from my original advisor. I was told he was off on Friday and out sick on Monday but nobody else picked up the work from Jay.

Very satisfied with Eirik. Also special appreciation for the valet who while bringing my car from the garage for me to take home noticed a possible problem. He immediately brought it to Eirik’s attention who was able to identify a valid concern and insured it was repaired before releasing my vehicle to me. Great attention to insuring my vehicle is in proper condition before releasing it. Best service from this dealership since 2011.

Javier..we go back to before covid/thru covid..my wife n I… treats him like Family…HE’S THE BEST…GIVE HIM A RAISE..

Check in was a really smoothed process and quick. My car was nicely cleaned inside and outside except the trunk.

Good

Lexus truly lives up to its name in providing excellent customer service. My car had a flat tire late Saturday night, and Keith Nicholson, my sales consultant immediately guided me through the steps I needed to take and ensured my vehicle would be towed on Sunday and ready for pick up on Monday. The customer service team, the tow truck driver, most especially Keith all went above and beyond to make the experience smooth and stress-free. I truly appreciate the professionalism, efficiency, and care shown by the entire team. Thank you for the outstanding service!

Thank you Jerry

It was a wonderful experience getting my service done. I hope to come back.

I had another great experience with the service team today. They were able to fully resolve the issue with my rear hatch by replacing the sensors on both sides, and everything is working perfectly now. I really appreciate the professionalism, communication, and care from the entire team. Everyone has been kind, helpful, and easy to work with throughout this process. Very satisfied with the service I received!

George is very professional and informative. He kept me updated and was very kind.

They are the very best . Trust them with all of my Lexus's

Car was returned with issues