Brandon is an incredible professional working for your organization! Brandon takes his job extremely serious, which is a breath of fresh air in 2026. Brenda made this overall experience positive and based on the service I received from him I will absolutely return back to Lexus.
6/30/2026
Victoria A. VERIFIED CUSTOMER
I just wanna thank Elijah Dominguez for helping me out today. A very kind young man very patient and explaining anything. I didn’t understand. He was great in keeping me updated. I appreciate it his help today!
6/30/2026
Kenia V. VERIFIED CUSTOMER
Car was left out in the sun during a hot time. My consultant was at lunch, of course not his fault, but stood around waiting for helping. Many people looked up but it took a bit before someone came to help.
6/30/2026
Gina H. VERIFIED CUSTOMER
My service advisor Jake was fabulous through the whole process!
I do not like the system for dropping off keys for repairs. I feel the valet should be the final stop like they are at a hotel! Especially if you have an appointment.At a hotel, You do not give the valet your keys then sit in the lobby waiting for a person to call you back to sign more paperwork. You go straight to front desk to get your keys!
Then when you pick up the car at Lexus it is equally confusing. Do you walk straight to the back, do you wait to be called? How do they know I am here? See if you can find a qr code we could scan to be a virtual sign in sheet and then give a confirmation that someone will be out soon or get a text on our phone to walk to the back at a certain desk # like they do at dmv! ( now service guest #17 at desk 4. Something that is more organized
Also came in for a
Headlight replaced and I checked it before I left and it would not work. So I have to return to get it fixed again tomorrow
6/30/2026
Taylor B. VERIFIED CUSTOMER
They preformed an alignment without my permission and charged me 160 dollars. when I explcitly told him to tell me if the car needed it before they preformed it. I came in for a basic 15k service. I was not prepared to pay for the alignment. I would have gotten it somewhere else. Also the car wash was not adequate the windows and mirrors are still dirty.
6/30/2026
Carol C. VERIFIED CUSTOMER
Helen Kassel is so wonderful to work with on my car. She takes time to explain everything and I do appreciate her.
6/30/2026
Mark H. VERIFIED CUSTOMER
Joe solved the issues right away, appreciated his
Help.Job well done.
Thanks
6/30/2026
Nancy L. VERIFIED CUSTOMER
It was a good experience.
6/30/2026
Ryan B. VERIFIED CUSTOMER
Christian provided outstanding customer service as always. Thank You!
6/30/2026
Josephine Coo. VERIFIED CUSTOMER
I’m good with my car
6/30/2026
Steve L. VERIFIED CUSTOMER
Always get treated like family great experience I always refer Javier Vargas to my friends great knowledge in Cars takes care of me every time thank you
6/30/2026
Miguel Y. VERIFIED CUSTOMER
Great service, I truly appreciate the excellent customer service provided by Crown Lexus.
6/30/2026
Dennis V. VERIFIED CUSTOMER
Lexus corporate has work to do training dealerships on using the new technology in their EV line. The dealer learned what they should have known as a result of this experience.
6/30/2026
Daryl H. VERIFIED CUSTOMER
As always the service was excellent
6/30/2026
Katarzyna H. VERIFIED CUSTOMER
Jeff addressed all of my concerns and did a great job fixing it all. Thank you!
6/30/2026
Olive L. VERIFIED CUSTOMER
Texted a recommendation services itemized after choosing and sign for service of oil and filter change equal 212 was given final bill of over $350 for same exact service that I saw for over $200 no explanation
6/30/2026
Glenda L. VERIFIED CUSTOMER
My comments wouldn’t submit
6/30/2026
Kasandra P. VERIFIED CUSTOMER
Joseph made my experience very personable and pleasure to meet. He explained the products needed and the why.