Lexus of Valencia has always been top notch on their service!
5/17/2026
Keely C. VERIFIED CUSTOMER
I wanted to let you know about a serious safety issue after my recent service appointment for the sunroof weatherstrip repair.
When I got the car back, my son’s car seat had been moved/uninstalled during service, but it was left in place looking fully installed even though the tether and belt installation were not secured. I didn’t realize this until after I had already driven across town with my son in the seat.
I understand the seat may have needed to be moved for the repair, but I really wish someone had told me it had been disconnected or left a note/tag indicating it needed to be reinstalled before use. This could have had serious consequences.
I wanted to bring it to your attention so it doesn’t happen to another family in the future.
5/17/2026
Jennifer V. VERIFIED CUSTOMER
Thank you, Thomas for all your help.
5/17/2026
Gloria G. VERIFIED CUSTOMER
Joseph was a great service advisor. He was very kind and courteous. He explained everything that was going on with my car battery and how everything would be resolved and have me back on the road. Thank you.
5/17/2026
Joan M. VERIFIED CUSTOMER
Courteous
5/17/2026
Steven W. VERIFIED CUSTOMER
Within 2 days if my appointment there is now something hanging from the bottom of the caf like it wasn't put back correctly? Need to have this corrected.
As far as the visit itself It's good to know what services are recommended based on the time of service!
5/17/2026
Octavio P. VERIFIED CUSTOMER
Great service ! Thanks
5/17/2026
Pearl M. VERIFIED CUSTOMER
Danny your service guy does not answer his cell phone nor checks messages on the regular phone nor responds to text messages on his cell. He is disregarding, and careless. I had to bring back my car twice in one weeks and believe he neglected my initial complaint. I am leaving him and your dealer ship a terrible review. My calls and questions were repeatedly ignored and on two occasions I had to drive to the dealership just get a hold of Danny. He is the very reason why I will no longer enter nor use your dealership.
5/17/2026
Ishmael N. VERIFIED CUSTOMER
Helen is simply the BEST!
5/17/2026
Steven G. VERIFIED CUSTOMER
Tony Hang has been my service advisor for many years. His knowledge and customer care skills make seeing him at the dealership fall more into the category of visiting a friend than simply having an oil change. Additionally, Tony is honest and trustworthy. And it is for that reason that I always feel he has my best interest personally — as well as those of my wallet — at heart! ????
5/17/2026
Michael O. VERIFIED CUSTOMER
Yes happy and satisfied. Thank you so much Jorge! It’s a wonderful service.
5/17/2026
Joey G. VERIFIED CUSTOMER
diego was great, thorough and handled everything quickly.
5/17/2026
Rocky G. VERIFIED CUSTOMER
It's always a pleasure to bring our vehicle in for service with Cristian Santos. He is top notch and always makes sure we get the best experience at Lexus. That's why we are loyal to Crown Lexus. Thank you.
5/17/2026
Brixton S. VERIFIED CUSTOMER
Tony has been with me through the years, 20 years that is. He's always given me excellent customer service with a smile. I trust like family.
Thanks Tony!
5/17/2026
Roberto G. VERIFIED CUSTOMER
George was very professional and courteous, overall he provided great service.
5/17/2026
Javier A. VERIFIED CUSTOMER
He’s honest, trustworthy and a great communicator.