Hi, just wanted to share a little feedback about today’s visit.
Since I was waiting at the dealership, I was told someone would let me know when my car was ready. After I paid online, I still waited quite a while with no update until I eventually came over myself and found my keys and paperwork sitting on the desk.
Also, the maintenance reminder hadn’t been reset, so I had to come back inside again afterward.
Not a huge deal, just felt the communication today could’ve been a little better.
5/16/2026
Courtney C. VERIFIED CUSTOMER
Amazing!
5/16/2026
Justin T. VERIFIED CUSTOMER
Faustino is one of the most respectful and well-spoken customer service representatives I have ever dealt with at Lexus, and one of the main reasons I return.
5/16/2026
John B. VERIFIED CUSTOMER
Key fob recalibration very over priced.
5/16/2026
Patrice T. VERIFIED CUSTOMER
Very nice and personable. Service was very fast. ROBERT explained the recall issue and what was done. Very satisfied with the service.
5/16/2026
Leslie A. VERIFIED CUSTOMER
I enjoyed excellent service! Vahagn Nazaryan was so help, keeping me updated on my car and promptly getting my car serviced. His attention to detail is much appreciated!
5/16/2026
Megan J. VERIFIED CUSTOMER
Very helpful and a great attitude.
5/16/2026
Robert S. VERIFIED CUSTOMER
Sergio was great. Personal, efficient, great customer service.
5/16/2026
Tynisa D. VERIFIED CUSTOMER
My last two services with Lexus has been a horrible experience. I tried to give this Lexus location another shot, but next time I think I will try your sister location in Henderson. If you want to hear why my experience sucked please don’t hesitate to give me a call at ****-****-xxxx. Thanks!
5/16/2026
Navin M. VERIFIED CUSTOMER
Tony was amazing took care of my car n got me in and out will defiantly come back to work with Tony
5/16/2026
Stryker S. VERIFIED CUSTOMER
Ali was fantastic! Amazing service!
5/16/2026
Donna G. VERIFIED CUSTOMER
MJ took great care of me and my car that needed a new battery and also suggested z brake fluid service.
All well done. I miss Carlos but bc MJ really stepped up.
Dinna
5/16/2026
Ellen B. VERIFIED CUSTOMER
Very satisfied with service and great customer service
5/16/2026
Kelly And. VERIFIED CUSTOMER
Thank you for the great and timely service.
5/16/2026
Merton Z. VERIFIED CUSTOMER
We appreciate the experience and support we received when we had a problem with a tire on our two month old Lexus.
Thank you Maico William!!
5/16/2026
Dorothy H. VERIFIED CUSTOMER
He went thoroughly through the vehicle history with me .. and did the manufacture recommended maintenance as per the mileage.
My husband and I had gone through it at home so I was equipped to tell him what was needed to be done if he missed anything.
5/16/2026
Angela D. VERIFIED CUSTOMER
Very satisfied! Thank you!
5/16/2026
Earl F. VERIFIED CUSTOMER
Vahagn is always great to work with! He is a great service representative!
5/16/2026
Robert S. VERIFIED CUSTOMER
Joe is a star employee. Honest, friendly, knowledgeable, and communicative. In three states, for more than 30 years, the best Lexus service advisor I've encountered.